Five Reasons Your New York Hotel Needs a VoIP Phone System

The hotel industry has a vital role in any country’s progress. It represents the reputation of your country all around the world regarding hospitality. Therefore, it is required to ensure that you are serving your hotel’s guests in the best way. Well, communication is among the most important factors to provide a great experience to your guests. This means that you need to use innovative phone technology that can help in enhancing your guests’ experiences. As far as phone technology is concerned, a VoIP phone system can help in improving your hotel’s communication needs.?

?Using an efficient phone system is the need of every industry. Especially when it comes to hotels because hotels are always welcoming guests. It makes sure that you are answering your guest’s queries at the right time without missing any calls. Answering the queries of your guests at the right time is very essential. It not only enhances guests’ experience but the reputation of your hotel as well. Having VoIP as your office phone system, you can make a mark in the hotel industry.?

?Your hotel can not be a successful one if you are using a traditional phone to serve your guests. This is not only about serving the in-house guests but those as well who want reservations. A traditional phone brings limitations that are not good for your hotel’s image. Traditional phone systems do not offer multi-calling. For example, if a guest is trying to call you for ordering food or any other necessity and you are handling another call, this can have a bad effect on the guest’s mood.?

Switching to A VoIP Phone System Enhances Hotel Operations?

Your hotel can get tremendous benefits from a VoIP phone in many ways. Having an efficient phone system in your hotel can help in serving guests seamlessly. Well, the primary focus of hotels is to provide excellent hospitality services to guests. And, as far as communication is concerned, you need to have an office phone system that can serve in the best way in case of multiple calls. With a VoIP phone, you do not have to worry about multiple calls. It helps in handling multiple calls simultaneously.

?Apart from staff-to-guests communications, you also need dedicated phone lines and extensions for staff-to-staff communications. And, being a VoIP caller makes this very easy for you. With a VoIP phone system, you can have separate and dedicated lines for staff and guests communications respectively. Moreover, you can appoint different teams for staff-to-staff communication and guest-to-staff calls as well. This not only eases the tasks but improves your hotel’s communication needs. Let’s just discover some benefits of having a VoIP phone in your hotel:

Less Maintenance?

Power failure, wiring issues, and uncertain weather conditions can impact your hotel’s phone system. And, when you have to face such circumstances, your hotel’s reputation is at stake. Your traditional phone systems need regular maintenance, monitoring of physical working, and periodic replacement as well to remain in perfect working condition. On the other hand, when you use a VoIP phone, you do not have to monitor it for regular maintenance.?

Low Cost

Serving your guests is neither easy nor pocket-friendly. Although you charge for it, you also need to earn something for yourself from it at the end of the day. Using a traditional phone can cost you high calling rates and wire costs too. However, when you use a VoIP phone, you can save money. A VoIP phone offers low calling rates and there is not much hardware expense too.

Improved Front Desk Service?

The desk of the receptionist is never free. Whether you will find a guest standing or the receptionist is busy with a staying guest on the phone. There can be queries for dinner tables and reservations as well. With a VoIP phone, you can handle everything professionally as it offers an IVR Interactive Voice Response and auto-attendant system to manage calls efficiently.

Improved Call Quality

A cable line phone has voice problems. It causes distortion which impacts negatively on the guest. However, being a VoIP caller enhances the guest’s experience as it works with an internet connection. This improves the quality of voice and improves the mood of the guest as well.?

Productivity?

You can enhance your hotel’s productivity with a VoIP phone. It allows you to handle multiple calls which streamlines the operations and helps you in serving more guests at the same time. Moreover, your guests keep on visiting your hotel as they want to be served in the best way.?