Five Reasons Pet Stores Need a Flexible POS System

By Zoya Naeem

Discover how a modern pet store POS can change the game for your pet supplies and bakery business

As a pet store owner, you know that running a successful business requires more than just a love for animals. You need to have efficient systems in place to manage inventory, sales, and customer data.

This is where a flexible pet store POS system comes in.

In this article, we will discuss the following five reasons why implementing a flexible POS system is crucial for your pet store’s growth:

1. Streamlined inventory and product management
2. Tailored retail reporting and analytics
3. Efficient and fast POS and checkout process
4. Customer management and CRM system
5. Online sales channels all integrated on a single retail system

The pet retail industry is moving fast, so staying ahead of the curve is crucial. While a passion for furry friends is essential, efficiency and insightful data are equally important for success.

Here’s how a modern retail POS system built for pet shops can transform your operations and boost your bottom line.

Streamlined Inventory and Product Management

One of the biggest challenges for pet store owners is managing inventory.

With a flexible POS system, you can easily track your inventory levels and receive alerts when items are running low. This will help you avoid stockouts and ensure that you always have the products your customers need.

Moreover, a POS system can help you track your best-selling products, so you know which items to restock more frequently.

Watch Video: Choice Pet Keeps Track of Inventory and Saves Time with an all-in-one POS System

Tailored Retail Reporting and Analytics

A pet shop POS system allows you to generate reports and analyze data specific to your store. This means you can track sales by product, category, or even by customer. This information can help you make informed decisions about your inventory, pricing, and marketing strategies.

For example, if you notice that a particular product is selling well, you can order more of it to meet the demand. You can take this a step further by using this on-hand data to help you make better buying decisions. Lean on the retail software to help you create purchase orders based on min/max levels of your products, helping you keep shelves properly stocked for your hottest products.

Another helpful way to leverage this type of data is on the customer front. If you see that a certain customer is a frequent shopper, you can offer them a loyalty discount to keep them coming back.

Learn More: Go Deeper into your Reporting and Create Custom Reports on the Fly

Efficient and Fast Point of Sale and Checkout Process

A fast and flexible pet store POS system can also streamline your checkout process, making it faster and more efficient for both you and your customers. With features like barcode scanning and integrated payment processing, you can quickly ring up purchases and reduce the chances of human error.

By taking advantage of a POS system that enables you to customize the point of sale screen, you can help make the process faster for your cashiers. Options are available such as quick 1-click shortcut buttons based on your cashier’s needs, the ability to drag and drop columns easily in the POS item grid, adding product images upon scanning to help reduce label swapping/theft, and so much more.

This will not only save you time but also improve the overall customer experience.

Learn More: Make it Simple for your Staff by Customizing the Point of Sale Screen

Customer Management and CRM System

An all-in-one pet store POS system goes beyond just processing transactions; it empowers you to manage and nurture valuable customer relationships. By storing information like contact details, birthdays, purchase history, and more, you gain a deeper understanding of your customer base.

When using a POS system designed for pet shops, the CRM can also track not only customer information, but each of their individual pets’ information, including names, birthdays, preferences, and more. Think of all of the potential marketing opportunities this brings to your business.

This information unlocks opportunities to:

• Personalize interactionsGreet customers by name, recommend products based on their previous purchases or offer helpful advice regarding their specific pets.
• Provide targeted marketingSegment your customer base by purchase history or pet type and tailor email campaigns or promotions accordingly, increasing their relevance and effectiveness.
• Implement loyalty programsReward loyal customers with points, discounts, or exclusive offers through integrated loyalty programs, encouraging repeat business and fostering long-term relationships.

Watch Video: Treats Unleashed, a 19-location pet supply, bakery, and grooming business, sells more with a Unified POS System

Pro Tip:

When choosing a customized POS system, prioritize functionality that allows you to easily track both customers and their pets. Look for features like pet profiles, purchase history tracking, and seamless integration with loyalty programs offering rewards, coupons, and even ASTRO loyalty rebates . By investing in customer-centric features, you can foster engagement, build loyalty, and ultimately drive long-term success for your pet store.

Online Sales Channels All Connected on a Single Retail System

Equally important to your brick-and-mortar pet shop’s POS system is its online presence; being available both in-store and online ensures accessibility to customers wherever they prefer to shop.

It’s essential to provide various shopping channels, including an integrated eCommerce website, a mobile shopping app, and selling on popular online marketplaces, all managed through a single retail system.

With an all-in-one POS system connected to your online channels, you can save time and provide an omnichannel shopping experience for your customers.

By having an all-in-one retail system, your pet business can take advantage of:

• Connected inventory for seamless online and in-store purchases
• Easy product posting online directly from your POS system
• Automatic updates to your website and app, all managed in one place
• Simplified order fulfillment process, including buy online, pick up in-store (BOPIS)
• Integration with online marketplaces like Amazon or Walmart
• Options for buy now, pay later and auto ship subscriptions

All of this becomes a breeze when using the right technology—and it stems back to the all-in-one POS system in your pet shop.

Learn More: Expand into new online marketplaces all from one retail system

Ready to Invest in a Flexible POS System for Your Pet Store?

Equipping your pet store with a flexible POS system is not just about keeping up with the times; it’s an investment in your business’s future.

By embracing this technology you gain firsthand access to:

• Enhanced operational efficiency for better profits
• Increased sales channels with minimal extra effort on your part
• Data-driven insights that ultimately fuel better decisions regarding inventory, pricing, and marketing, and
• Robust CRM tools to encourage repeat business and nurture loyalty.

At Celerant, we understand the unique challenges and opportunities faced by pet businesses. Our flexible and user-friendly retail POS system is designed to meet the needs of pet stores and bakeries offering a comprehensive suite of features.