Five myths about custom software development – debunked!

This post originally appeared on the Findan Software blog.

One of the things we know about the custom software industry is that it can often be surrounded by misconceptions. These misunderstandings can deter organizations from exploring custom software to its full potential, ultimately holding businesses back.?

At Findan Software, we aim to be your trusted custom software guide and take an educational approach to the custom software space. With that in mind, we want to explore five common myths about custom software development and outline the truth behind these misconceptions.

Myth 1: Custom software is always expensive

The myth: Custom software solutions are always so expensive. They’re only suitable for corporations and large enterprise organizations with huge budgets.

The reality: One question we often ask when we hear that custom software is expensive is to say, “In comparison to what?” It’s true that custom software typically requires a significant upfront investment, especially when compared to off-the-shelf software solutions. However, over its lifetime, a custom solution may prove to be very cost-effective.?

For instance, we can develop tools, such as CLIC for XPPS Invoicing, that save organizations hundreds of hours per month. Imagine how much money this saves over ten years. At its core, custom software is developed to meet specific business needs. It’s a tailored solution that can improve efficiency, smooth out workflows, reduce manual processes and boost bottom lines. The only way to know if custom software might work for your organization is to reach out and start the conversation.

Myth 2: Custom software development is too time-consuming

The myth: Custom software takes way too long to develop. It’s a drawn-out process that takes years to complete.

The reality: Given that custom software is tailored to an individual organization, the timeline for each project varies according to the complexity and scope of the solution needed. Where necessary, some projects may take years. However, others can be developed and deployed very quickly. For instance, during the height of the COVID-19 pandemic, we rolled out the Xerox Touchless Access App in just six months, helping to create safer workplaces around the world.

In addition, our approach to managing custom software projects enables us to break projects down into manageable phases so organizations can see functional components delivered sooner. This, allied with clear communication, helps to ensure our projects are delivered within reasonable timeframes and that our clients are in the loop every step of the way.

Myth 3: Custom software is only needed by tech-savvy businesses

The myth: Custom software only benefits tech companies and organizations with a strong IT focus.

The reality: To put this in an easier-to-understand context, it is a bit like saying vehicles are only helpful to businesses in the automotive industry. While it may be easier for tech companies and organizations with a strong IT focus to understand how custom software can benefit their businesses, it can significantly benefit organizations across various industries, regardless of their tech expertise.

From retail and finance to healthcare and manufacturing and much more, custom software can help organizations in many fields improve customer experiences, streamline operations, and enhance their competitive advantage, ultimately boosting their bottom line. The specifics of the custom solution will depend on the unique challenges and opportunities an organization faces.??

Myth 4: Off-the-shelf software is always the better solution as it has a proven track record

The myth: Off-the-shelf software has been tested and proven in market and is, therefore, always a better choice than a custom solution.

The reality: There’s definitely an element of reliability when it comes to a commercial off-the-shelf software solution. However, that doesn’t necessarily mean it’s always the better choice or that custom software is unreliable. Off-the-shelf software often lacks flexibility and the ability to adapt to specific business needs. On the other hand, custom software is designed with your unique needs in mind, providing specific solutions that are ideally suited to your business requirements. Custom software can also be updated and can scale with your business as it grows, offering long-term reliability. The best firms also offer ongoing maintenance and support, meaning their custom software solutions always stay reliable. More on that below.

Myth 5: Custom software development lacks support and maintenance

The myth: Custom software solutions lack ongoing support and maintenance, meaning that businesses are left to fend for themselves once the software has been built.

The reality: This depends on the custom software development firm you choose to work with. Reputable firms typically offer comprehensive support and maintenance services. These may include regular updates, enhancements to ensure the software continues to meet your evolving business needs and bug fixes. At Findan Software, we offer support and maintenance and focus on long-term collaboration so we can help our clients thrive long into the future. If you’re wondering how to choose the right custom software company for your needs, we’ve written about that here.

Ultimately, custom software can be a game changer for organizations. It is a powerful tool that can help drive innovation, improve productivity and turbocharge growth for businesses across various industries. It is not the best fit for every organization, but it can be a true long-term boon for many companies when deployed appropriately. We hope debunking these myths will help you make an informed decision about custom software and how it may be able to help your organization. If you would like to learn more about how we can help you, please get in touch with us. We’re always happy to chat.

Findan Software Inc. is headquartered in Calgary, Alberta, Canada, and we’re proud to work with clients throughout North America. Our clients range from startups to enterprise-sized global brands.

FAQs

How do you determine the cost and timeline for a custom software development project?

Determining the cost and timeline for a custom software development project involves a detailed and collaborative process. Initially, we conduct a comprehensive needs assessment to understand your business’s specific requirements and goals. This involves consultations with key stakeholders to gather detailed information about the project’s desired features, functionality, and scope. Once we have a clear understanding of your needs, we deliver a statement of work to provide clarity on the journey ahead. You can learn more about our approach to managing custom software projects here.

The cost is calculated based on several factors, including the complexity of the software, the technologies required, the level of customization, and the time needed to complete project phases. We also set a ‘Not-to-Exceed’ budget in collaboration with our clients so we can develop and explore the best possible product within a budget that fits your needs. In addition, we consider any potential integration with existing systems and the need for ongoing support and maintenance. Throughout this process, we provide transparent communication and regular updates to ensure the project stays on track and within the ‘Not-to-Exceed’ budget. You can learn more about our pricing here.

Can you provide an example of a custom software solution you’ve developed for a ‘non-tech-savvy’ industry?

At Findan Software, we have worked with clients in various industries to develop custom software solutions tailored to their unique needs, even for those not traditionally tech-savvy. For instance, those in the retail sector are not necessarily IT-focused or ‘tech-savvy.’ However, we created an automated solution for American retail giant Abercrombie & Fitch Co. to help streamline their hiring process, reduce errors when handling paper job applications, and improve operational efficiency. You can learn more about our work with Abercrombie & Fitch Co. here.

What should a company look for when choosing a custom software development firm?

When choosing a custom software development firm, several key factors must be considered to ensure you select the right partner for your project. First, evaluate the firm’s experience and expertise in your industry. A firm that understands your sector’s specific challenges and requirements will be better equipped to deliver a solution that meets your needs.

Next, consider their development process and methodologies. Look for a firm that uses agile or iterative approaches, which allow for more flexibility and regular feedback throughout the project. This ensures the software can be adjusted and refined, producing a better final product.

Additionally, assess their communication practices. A good development firm should maintain clear and transparent communication, provide regular updates, and be responsive to your queries and concerns. This is crucial for keeping the project on track and addressing any issues promptly.

Read our full post on choosing the right custom software company for your needs here.