Five Common Fears of Outsourcing

Scaling up is always complicated, and it becomes even more complicated when you’re hiring a team on the other side of the globe. Issues such as costs, language barriers, and output quality have to be taken into consideration and factored into the move.

Here are five common fears of outsourcing and reasons why you shouldn't be afraid:

1. Cost – While cost is perhaps the biggest fear of company owners, the reality is outsourcing may save the company a considerable amount. For the salary you pay one person in the USA, you can get at least THREE workers in the Philippines, all with the SAME qualifications and level of skill, doing different tasks for you. Even more, you don’t have to spend anything on office space, equipment, and overhead. The BPO handles all of these things, allowing you to concentrate on your local staff.
2. Communication and Language Barriers – Business owners in English-speaking countries are afraid that they or their clients may not be able to communicate with someone from a non-native English-speaking country. This isn’t the case in the Philippines. In the Philippine educational system, English is taught from first grade all the way to college level, and most subjects are taught in English. Add to that the huge American influence and mostly Westernized culture and you’ll find the best English speakers this side of the world.
3. Output Quality – BPO companies have Quality Assurance processes and tools to ensure that the quality of work always meets the standard. Business owners shouldn’t worry that quality will suffer since expectations for standards are always discussed during the planning stages. In fact, quality at a much higher level can be achieved than if the same task was done in-house.
4. Data Security, Infrastructure, and Technical Issues – Data leaks are always a big risk, but BPOs employ security protocols that include VPNs, SSLS, and encryption to keep data safe always. Most BPOs already have infrastructure that meet global standards. Technical support is always at hand to take care of both hardware and software issues.
5. Time Zone Difference – Due to the difference in time zones, business owners are afraid that outsourced workers may not be available when needed. BPOs have already factored this into their working schedules by having several different shifts to serve the different time zones.

While BPOs have already existed at the start of the millennium, the demand for outsourcing has greatly increased post-pandemic. Companies with less capital, or those that prefer to spend their resources more conservatively, have begun to embrace outsourcing. They’ve started to see it not as a cost-cutting measure but as a more practical solution to their staffing and operational needs.

At Origo BPO, we’ve leveled up even more on the concept. We work with data analysts and service managers to give our partners visibility to the critical data they need to keep track of growth and team performance. We deploy our many functions to maintain a talent pipeline that helps maintain our partners’ service levels across all locations.?

Origo dives into our partners’ operations and identifies non-value add segments in their processes, and then introduces innovations driven by data gathered from our own operations.

So if you’re ready to scale and grow with the help of a global team and take your operations to the next level, drop us a line at https://www.origobpo.com/contact-us/.