The First Priority of 2023? Solving Last-mile Delivery Challenges

Last-mile delivery has been making lots of headlines recently. With e-commerce sales increasing from $763 billion in 2020 to $870 billion in 2021, the pressure to execute last-mile deliveries efficiently, predictably and to make the process transparent for consumers has never been greater. Creating a positive last-mile experience has become a large driver of the consumer experience.?

Retail giant Amazon set the standard on deliveries. With the creation of their own last-mile delivery network, they were able to bring control and shorten delivery times from two days to same-day delivery in some markets. In the face of consumer demand, retailers have had to prioritize last-mile delivery to stay competitive.?

In fact, 75% of retailers intend to build out network capabilities that are cost efficient and offer two-day or faster delivery; 42% of retailers are aiming for one-day click-to-customer lead times by the end of 2022. Recently some larger companies have seen the economic opportunities in last-mile delivery and are creating logistics networks of their own to make last–mile delivery its own revenue stream.?

Walmart created its own last-mile delivery service called GoLocal. In addition to benefiting from its network, Walmart subcontracts its last-mile delivery services to Chico’s and Home Depot. American Eagle Outfitters started their own logistics company, Quiet Platforms, to create a network of logistics assets they share with business competitors who will collaborate with them on their last-mile deliveries.?

Gap is usings its national distribution network of 13 distribution centers to launch its own automated logistics and fulfillment network available to retailers of all sizes. GPS Platform Service offers omnichannel fulfillment and returns initiation for retailers without their own networks.?

As the holiday season approaches, every retailer and logistics company will be thinking about that optimized last mile and the post-holiday returns. Last-mile delivery technology is key to creating an efficient last-mile delivery experience. FarEye has been an expert in simplifying last-mile delivery for hundreds of businesses across the globe for nearly a decade. We have helped companies build, manage and also evaluate the return on investment (ROI) in efficient last-mile delivery.?

There are many ways that last-mile technology investment drives value and provides benefits. Last-mile technology should:??

• Help you create a reduction in cost per delivery?
• Improve your Net Promoter Scores (NPS)
• Help you achieve your sustainability goals by reducing CO2 emissions?
• Improve customer service by reducing ‘where is my order’ (WISMO) calls

To help businesses decipher their last-mile delivery software needs, FarEye has created a Buyer’s Guide - How to Buy Last-mile Delivery Technology based on all of our learnings over the past decade that will help companies execute and win in the last mile. Staying competitive today means prioritizing last-mile delivery.?

Our goal is to help companies understand how last-mile delivery technology can address their challenges and meet their last-mile needs. The Buyer’s Guide examines barriers to superior deliveries as well as benefits to companies when they decide to implement last-mile technology solutions. The guide also answers the buy vs. build question directly. Our guide covers what features to look for and how to think about pricing.?

The guide also provides:

• A checklist to help evaluate features and capabilities
• Typical pricing models and deciding what financial terms work best
• A roadmap to guide the integrations process
• A last-mile performance metrics and Key Performance Indicators (KPIs) chart

To learn more about the FarEye Buyer’s Guide - How to Buy Last-mile Delivery Technology, access it here.