Firing a Client - Oh What a Feeling!
Scott Cundill
Stop chasing leads - get introduced?to them instead. 50,000+ people in our business community thrive from trusted referrals and warm introductions.
Firing a client is the one of the most liberating experiences a business owner can experience. I know its hard... you want the cash (you always do). But when a client lacks the common values of respect and appreciation, you must, must, must give them the BOOT.
Can you afford a client who continues to milk you as much as possible for as little as possible?
"Hop on the bus, Gus. Make a new plan, Stan, No need to be coy, Roy. Just set yourself free." (Simon & Garfunkel)
How do you know when a client should be fired? Easy - just ask yourself one question: do they APPRECIATE you?
Firing a client carries only one negative: loss of revenue. The rest are all positives. So then, let's bring out the BOOT! Firing a client:
B - BOOSTS your team's productivity
O - creates OPPORTUNITY for the right kind of client to take their place
O - maintains OPERATIONAL stability
T - frees up TIME.
I love it when clients push us. Love it. They ask tough questions, constructively drive us to do better for their benefit and for ours. Tough clients are great. Narcissistic energy sucking vampire clients, however, must be graciously and lovingly handed... the BOOT.
Anyone got stories of clients they have booted?
Scott Cundill
(CEO, www.majestic3.com)
Chief Innovation Officer | Supporting Financial firms align Strategy, Sales, Marketing & Operations for Growth through Innovation & AI | Business Growth Expert | Coach | Author & Speaker | AI & Digital Transformation
6 个月Scott, thanks for sharing!
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5 年Yep, it's?counterintuative but as you point out oh-so very liberating Scott!
Marketing Manager & Content Writer
5 年Having to fire a client is really hard but in our case, it was the best choice, it opened up a new energetic space for helping new clients make more money.
KRAFT AC/DC electrical components suppliers and importer
5 年Thank you for this. We are a startup in the lithium battery business so its always hard to let vampire customers leave but you simply have to. Cant grow with customers like this
Director at Top Compliance (Pty)Ltd - Occupational Health and Safety Consultancy and Training
5 年Thank you.?