Finding the right partner to digitally transform your mental health care organisation

If you are a frontline practitioner, an administrator or a senior leader in a mental health delivery organisation, you are most likely frustrated by the status of your technology. Your systems might be old or not fit for purpose, you cannot intelligently access your data, your workforce is hamstrung rather than enabled, and your client or patient experience leaves much to be desired.

You realise it is time to digitally transform your service, but who do you ask for help?

1) What is Tacklit ?

Tacklit is a complete, end-to-end operating system to power the delivery of mental and behavioural health services. It is neither an EMR nor a PMS, but it is also both of these things, plus more. It brings together the clinical, operational and financial elements of service delivery. It enables the digital transformation of care, improving quality and reach, and decreasing risk and non productive clinical time.

2) Who is Tacklit for?

Tacklit focuses on the needs of organisations who deliver mental and behavioural health services at scale.

Typically these are organisations with 10-1000 client facing staff, or those with high growth ambitions. They are unhappy with the status quo of their systems, and want to lift their game for the benefit of their community. Tacklit’s customers deliver mental health care in the most varied contexts, such as Community/NGOs, B2C, government programs, EAP/employer, schools, prisons, hospital outpatients and primary care.

3) What makes Tacklit different from various other software providers?

A) Focus on Mental and Behavioural Health

Most platforms out there are ‘horizontal’, which means they will service all types of health scenarios, and even beyond. Tacklit focuses on solving specifically the mental healthcare challenge. So you will find features you will not find in other places, like early detection, lived experience workforce deployment, clinical supervision, risk management, the blending of online content and human-to-human interaction to optimise outcomes and risks, and psychometric data collection throughout.

B) Full Stack

Most platforms out there deliver against a subset of the needs of a scaled service. They might focus on admin staff, Or they might provide the clinical record. Most do not provide a patient portal. Workflow management is another gap. So if you are a scaled service provider, you probably have a PMS and an EMR, and you developed a website with an agency which you need to maintain and integrate into your workflows, you are using Google Forms or excel or pen and paper. You are using Zapier or other workarounds to connect things. Your data is everywhere. Or you have some custom developed software which is way past its use-by date.

The outcome of all of this you can't innovate and drive quality/reach up and risk/waste down. Tacklit provides the connecting tissue for your entire operation, and allows you move forward into becoming a world-class, modern service.

C) Open Architecture

Whilst Tacklit covers the full operating surface of a modern mental health service, we recognise we will not always be the best at every component. AI is a good example where we are developing very exciting tools, but so are others. We believe a modern tech stack must allow for best of breed applications to be added where it makes sense. So we have a full API scheme and ever growing number of apps that can operate on top of Tacklit. This includes things like accounting packages, PowerBI for analytics, media options to reach your patients, etc. With Tacklit, you future-proof your service in relation to upcoming technological innovation.

D) Patient-Centred, Omni-Channel Care

It is well known that health as an industry is a laggard in terms of client service and experience. Most existing platforms mirror that industry bias. PMSs cater for the admin staff, and patient experience is an afterthought at best. Similarly EMRs are for clinicians, without any empowerment of the patient in terms of understanding the data around their health. This status quo was more bearable when all health was delivered face-to-face. Since covid, telehealth has become a major channel. How to you keep patients informed, engaged, and deliver a seamless experience which may include both remote and face-to-face components? Tacklit was born from day one to put the patient at the centre, and coordinate all types of interventions seamlessly.

E) Services and Partnership Mindset

The core business of health delivery organisations is to deliver care. It is not to develop, deploy and manage software. At Tacklit we realise that, for our software the have full impact for patients and clients, our customers need support in reimagining their workflows, configuring our solution, training their staff, etc. This is detailed work, and true partnership is required. The software industry is typically segmented in full service, million dollar software contracts, or small business platforms which are largely self serve. We focus on the needs of scaled mental health organisations and provide the services and partnership necessary to really delver impact.

If you are interested in learning more, or discussing how Tacklit might help your organisation, please go to www.tacklit.com and click ‘See Tacklit’.

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