Finding the Right Measures

We have all been there. We start talking about measures and performance, and then begin the eye rolls. A big part of why there is often resistance to measurements is that they are not relatable enough. People just don't see how it affects their day to day. The article below explains why Key Performance Indicators (KPIs) need to be understood and embraced. This often means using "sensory" language, (what we and others would see, hear, feel, do, taste, or smell) when describing desired results. (For example, by reducing costs we should see an increase in profits.) It also means zeroing in on what results you expect. If you have too many, or too large in scope, it would be difficult to track and see progress.?(This is where it's best to avoid absolute numbers like zero or 100%.) What's one word you can use to make an existing?KPI relatable?