Finding Leaders who RESOLVE CONFLICT

Here are some great interview questions to determine if you're hiring a leader who can resolve conflict:

All great leaders will be able to resolve conflicts quickly, fairly and efficiently (that’s just common sense!)

1. Tell me about the most difficult team you’ve ever lead…why were they difficult and how did you cope?

2. Tell me about a time when you didn’t agree with something, but had to do it anyway…

3. When was the last time you had a disagreement with a colleague or customer? What happened?

If there’s tension in the office, it will quickly get out of control and affect the culture of your team, impacting employee engagement and productivity.

Warning Signs:

Candidates who badmouth their colleagues or managers.

Candidates who are revealed to be the cause of the conflict.

Candidates who openly go against their managers’ wishes.

Candidates who lack the confidence to deal with conflict.

Good Signs:

Keep an eye out for candidates who can give multiple examples of when they’ve quelled awkward situations before they went too far; the peacemakers of the office.

Taken from "21 Tough Interview Questions That Reveal True Leadership Potential"

By Charles Trivett