Find the right directions to drive your Digital workflow.

WHAT IS A BUSINESS PROCESS?

A business process is a set of activities carried out by a group of people and teams as tasks and approvals with a specific sequence set by the company to achieve a pre-defined goal. These goals could be in different business areas such as Management, Operations, and Support functions.

For Example, in the Management area, the goals are mostly strategic such as setting up a go-to-market strategy where different teams bring up a product to the market. In such cases, the management will define which team will do what activities, who will request and approve, any equipment used in the process, all required to launch new products. Finally, a successful product launch should be at the end of each completed process.

Examples of Strategic Processes:

1. Product Launch:?Planning, organizing teams & activities to launch products.
2. Project Planning:?Management team plans and decides up on projects.
3. Employee Engagement:?Satisfaction, feedback, and teamwork planning.
4. Performance Management:?Measure and Monitor resource’s performance.
5. Budget Management:?Planning and allocating budgets for all areas.
6. Audit and Inspections:?Controlling quality and compliance via the audit process.
7. Knowledge Management:?Skillset requirements, learning, and development.

In operations, it is always the company’s core business processes such as manufacturing of products, Procurement of required items, Financial management processes like Accounts Payable / Receivable, delivering a service, running a project, etc. These are the essential processes of the organizations as they are directly connected to bringing revenue and profitability to the business.

Examples of Operational Processes:

1. Manufacturing:?Production processes, testing, and operating procedures.
2. Project Execution:?Delivering projects to clients with required outputs.
3. Service Delivery:?Providing services and their deliverables to clients.
4. Sales Operations:?Enquiry management and order processing.
5. Accounts Processes:?Payables, Receivables, and procurement processes.
6. Customer Engagement:?Managing customer experience and journey in all areas.
7. Logistics Processes:?Inventory, delivery, transportation, and supply chain processes.

Support processes are closely connected to the operations to make the operations efficient and manageable. However, these processes do not make money for the organizations but will support and facilitate the primary revenue stream and provide cost savings. For Example, recruiting and onboarding employees, IT helps manage the organizations it needs, travel expenses, booking events and resources, etc.

Examples of Support Processes:

1. Onboarding Employees:?Recruitment process, checklists, and induction.
2. IT Support:?Helpdesk and IT support requirements.
3. Personal Management:?Travel requests, vacation requests, and time-off requests.
4. Event Management:?Communication, arrangement, and required resources.
5. Booking Resources:?Conference facility, workplace, and meeting resources.
6. Facilities Management:?Service requests and their fulfillment.
7. Asset management:?Purchase request, tracking, warrant, and service management.