Filling the gap ...

One way of looking at any enterprise is from a gap-filling perspective ...

The products or services of the enterprise are designed to:

• meet a need that can be seen as a gap in the customer portfolio of assets, consumables, services or experiences
• fill a gap in the market / environment in which they operate

The business strategy, a combination of market strategy and corporate strategy, is created to:

• determine the capabilities needed by the enterprise to realise its goals and aspirations, and in so doing, identifying capability gaps in the enterprise
• outline the transformation roadmap for addressing capability gaps, whether these be missing capabilities or capabilities requiring strengthening and maturing

The annual business and operational plan or business unit plan is created to:

• provide clarity in relation to the accomplishments sought in the forthcoming year, and in so doing identifies the areas in which activity, both operational and transformational, will address gaps in capability, output and performance

The learning and development plans for each individual are established to:

• identify and support the ongoing development of each individual, balancing individual and enterprise goals, and strengthening and redressing gaps in their skills and competencies

Future aspirations

Each time we describe something in future terms, by default, we are describing the gap between the present and future state.

Each time we take a step towards realising our future goals and aspirations, we are filling the gap between our present and future, as individuals and as enterprises.

Service offerings

We, at Interface Consultants, offer services which aim to assist you in identifying and addressing capability gaps, whether they be leadership, transformation or organisational capability gaps. We have structured our services around this goal, offering:

• assurance services which identify gaps through review of capabilities, outputs and outcomes, drawing on well-established reference models
• coaching services which address leadership and transformation capability gaps, directed towards Executives, early career and mid-career transformation professionals (program managers, project managers, business analysts, solution architects, change managers, organisational development staff, quality managers)
• on-demand services where organisations do not have sufficient demand to warrant full-time staff or contractors, providing short-term respite until the organisation to address deeper capability gaps in a sustained manner

These services are represented in the following graphic.

We welcome enquiries and conversations around the manner in which our assurance and coaching services might assist you in more effectively identifying and addressing capability gaps in your enterprise.

Author

Peter Murchland is CEO of Interface Consultants providing services where we work with Boards, directors, executives, leaders, teams and organisations to cultivate stronger individual and organisational capability in accomplishing greater enterprise outcomes and success. We focus on:

• cultivating leadership, transformation and organisational capability
• supporting enterprises in building capability to adapt, develop and transform in a changing world
• developing next generation leaders and next generation enterprises