FILING OF A CONSUMER COMPLAINT

FILING OF A CONSUMER COMPLAINT

• ??Rights of Consumer:

There are 6 consumer rights which have been defined under section 2(9) of the Consumer Protection Act, 2019.? They are:

1. Right to safety

2. Right to be informed

3. Right to choose

4. Right to be heard

5. Right to seek redress

6. Right to consumer education

• Who can file a complaint in a Consumer Court?

A complaint can be made in the Consumer Court by:?

A consumer. But who is a ‘consumer’ exactly? A person is a consumer if he/she fulfills the following conditions:

• The person has purchased goods or availed some services in exchange for some value, i.e. he/she has paid money?
• The person must have bought the goods for personal use, and not for resale or commercial purposes
• Voluntary consumer association: Any registered association under the Companies Act, 1956, or under any other law?
• The Central or the State Government
• One or more consumers who have the same interest
• In cases of death of a consumer, his legal heir or representative.

What is the procedure to file an online complaint?

Step 1:?Register on the website, consumerhelpline.gov.in by clicking on 'New user'.

Step 2:?Complainant needs to provide all the required details like name, email id, address and phone number.

Step 3:?After completing the registration process, go on to log-in and fill in the username and password. Then go to 'File complaint' so as to file the complaint.

Step 4:?Select the complaint type i.e. regarding products, service provider, others (like you want to file complaint against Jabong or eBay select online shopping and then brand as club factory? or eBay)

Step 5:?A page containing registration form will open. You have to fill the form with necessary details of the problem or the grievances and click 'submit'.

• What is the procedure to file a complaint in a consumer court?

STEP 1: Intimation via Notice

STEP 2: Get the Consumer Complaint Drafted:?

STEP 3: Attach Relevant Documents:?

STEP 4: Appropriate Forum:?

STEP 5: Pay Requisite Court Fees:?

STEP 6: Submit an Affidavit:

The following documents are required to file an appeal in SCDRC:?

• The Documents of Record i.e. the Copy of the complaint filed, the proofs, evidence if any, the material placed on record and other documents. The documents must bear the correct name and address of the parties.
• A certified copy of the order passed by the District Forum.
• Four copies to be filed in Court and additional copies to be served on each Respondent.
• A copy of Interim orders passed by the District Forum or related Petitions to the case to be attached and submitted along with an Affidavit.
• Application for Condonation of Delay (if any) with reasons to be submitted along with an Affidavit.
• A statutory deposit of Rs 25,000 or 50% of the award or the compensation amount, whichever is less, is to be made by the Appellant / Opposite parties.

Resolution of complaint:

Complainants are expected to get the resolution within three months as per the website. They can also check the status of their complaint by logging on to the website until it is resolved.

THANKS