Fight for your Marketing Budget - how, why and where?

Here’s how you can prepare to keep your business on track now, and be in position to power back during the recovery.

Plan around your business, not the competition

A natural instinct in times of uncertainty is to try to find out how the competition is faring. In fact, one of the most common questions we get during this time is, “What are other advertisers like us doing right now?”

Benchmarking the competition can be great for some strategy formulation, like messaging. Seeing what competitors are doing can help you understand what you need to cover with your own ads, but also what white space might exist for you to stand out right now.

But making decisions based on where and how much others are spending is a surefire path to bad outcomes. Avoid the trap of wondering how they’re doing it, and what that means about how you’re doing. Every business is unique, for everything from cash position to organisational strengths to how diversified it is, and all of those factors will determine what ads, budget, and performance standards they choose. This is unprecedented territory for everyone, so you could very well be trying to emulate a company that is making the wrong call. Let your own business metrics and needs dictate the choices you make.

Determining what to cut, and what to keep

Sometimes you just need to make quick changes in triage, and there are worse things you could do than dialing back your spend. However, that should be the start of a running clock for understanding how and when to dial things back up. Making moves like that can relieve some pressure, but are likely creating losses at least on the margins. Give your team a little breathing room, but then get to work on the following steps to capitalize on the available opportunity.

1. Look beyond the top layer of data

Start by looking at the data trending, which goes beyond the ROAS of each channel, and possibly even each campaign. Even where the high-level performance is down in aggregate, some products or areas of search intent might actually be performing better. Buyer behavior is changing right now, but that doesn’t mean it’s negative for everything. Bread machine sales are up by 500%! Sure, those trends are obvious, but there may be some that aren’t as obvious, or that are hidden by lower budgets due to past performance. You’ll need to dig in to find your opportunity.

Some opportunities might not emerge through data, but rather come from listening to customers or considering how they’re impacted by the changing market. Shifting demand doesn’t always equate to less demand; you’ll need to highlight the opportunity in your own product or service offering.

2. Consider your measurement strategy

Hopefully you’ve done the prerequisite work to set different goals for prospecting campaigns and closing campaigns, or in calculating how your prospecting campaigns should perform in order for you to reach your overall goals. Even if you haven’t, you may need to explain why cutting everything that’s not profitable or above a certain goal won’t deliver the maximum business result. Make sure you’re holding channels accountable with respect to their position in the funnel. Prospecting ROAS will almost always see a lower click-based ROAS than campaigns at the very bottom of the funnel. However, if prospecting performance is steady, or even stronger, compared to pre-COVID periods, then you have a good argument to keep it going.

3. Keep track of where competition is waning

Some industries are feeling the effects of the pandemic more than others, and that’s going to impact ad competition. We’ve seen CPMs on Facebook advertising, while consumer buying propensity has already begun to rebound. So while that equation may not immediately work out in your favor, impressions and clicks are available at a discount, and that’s an opportunity.

4. Review and update messaging 

With buyer behavior changing, pulling back momentarily should give you time to regroup on whether your messaging is contributing to the performance decline. Is your offer still relevant? Are you potentially turning people off with your image or copy choices? There’s plenty of potential to chip away at performance degradation simply by revisiting your ads.

Making the case for top-of-funnel budgets

Once non-marketers get involved, it’s often the case that the first thing to get cut will be everything except that which has the highest direct ROI. In digital marketing terms, that’s often channels and campaigns like Brand Search and Remarketing. But does it sound like a winning strategy to simply try to catch whatever demand is left from pre-pandemic marketing? Maybe for a couple of weeks, but for how long?

No one knows, but at a certain point, reduced investment in top-of-funnel advertising will stunt your growth once a recovery begins. If you know that on average it’s 30 days or more from first ad impression to purchase, things could look quite a bit different at that time than they do right now. If you chose to choke off introducing your brand to new prospects, you might unnecessarily extend your business’s slump.

The more you know about your path to purchase and customer journey, the easier it will be to make this case. If you know the campaigns and channels that most often contribute to new customers discovering you, then it’s logical to argue that shutting those down could do more harm to the business than good. If you’ve previously mapped the customer journey or created personas, revisit them and plan for changes to who might be involved in purchase decisions, or what might change in their discovery process. That kind of proactive strategy will help you make the case to continue investing where it makes the most sense.

Parting thoughts

When uncertainty reigns, conservatism will, too. While many businesses should consider reduced top-of-funnel ad spend, very few should abandon it altogether. Businesses ultimately need to spend money only where it makes sense, and while available budgets for testing and expansion may be scaled back in the months to come, there are probably a lot more places where it will make sense than what meets the eye. The time to start understanding that, and to start planning for the budgeting conversations down the line, is now.