The Fight for CX Talent: How to Attract, Retain, & Scale Smartly
Companies today are struggling to find and retain the right talent to deliver exceptional service. The CX talent shortage is not just a minor inconvenience—it’s a full-blown crisis, affecting industries across the board. A Korn Ferry report predicts that by 2030 more than 85 million jobs could go unfulfilled because there aren’t enough skilled people to take them.
With increasing customer expectations, the rise of AI, and shifting workforce dynamics, businesses must rethink their approach to hiring, training, and retaining CX professionals.
“Finding and retaining top talent doesn’t happen overnight. It requires intentional planning and continuous effort, but the payoff is more than worth the investment.”
So, how do CX leaders manage talent shortages while scaling operations at breakneck speed? It’s time to get strategic, creative, and a little unconventional.
Partnering with clients to drive an elevated customer experience through transformative solutions.
6 天前Contact centers are no longer just a cost center—they are profit drivers, trust builders, and brand differentiators. The reference to "intentional planning and continuous effort" for top talent is true. Our people are one of the greatest assets and will continue to drive CX.