Field Service Dispatching

Introduction

There is one singular goal for field service dispatchers: send the right technician to the right job at the right time. But how can dispatchers do this efficiently?

To achieve a critical combination of speed, accuracy, and efficiency, field service organizations implement dispatching software.

Regardless of the method, dispatching means sending a tech out the door with an assignment, directions, and equipment to complete a job.

In the context of field service, dispatching software allows back office staff to determine, assign and dispatch the right technician for the right job at the right time. Software not only expedites the process, but streamlines it, using automated features like:

• Dynamic filtering by technician, technician skill set, and geographical location
• Hourly, daily, weekly, and monthly views
• Drag-and-drop capability to easily make adjustments
• Real-time map view of active technicians

These features might sound familiar when thinking about scheduling. This raises a key question: if the tools are the same, what’s different about scheduling and dispatching??

Do you know how to leverage technology in your scheduling and dispatching processes????We've got everything you need to know:

• Critical differences between dispatching and scheduling
• How to leverage both
• The new role of AI
• Save time and $$ with automation

Keep reading to discover how dispatching differs from scheduling, the role of AI, and why you might want to consider using it in the first place.

Read more here: https://www.msidata.com/field-service-dispatching-vs-scheduling-the-roles-of-automation-and-ai/