Field Engineers are company ambassadors

Behind every successful project and satisfied client are our field engineers – the true ambassadors of our brand.

In the dynamic world of support and services, these professionals tackle complex technical challenges while representing our company directly to clients. They are the first to handle challenging situations within the client's environment.

The ability of our field engineers to understand how our products integrate into client operations is something that makes us proud and enables interactions that go beyond conventional technical support.

Our field engineers' excellent interpersonal relationships with client representatives, coupled with their understanding of client operations, facilitate the delivery of highly personalized solutions. These solutions not only meet immediate needs but also align with clients' long-term strategies. This is how trust and lasting partnerships are built.

I often visit clients to hear firsthand their impressions of the quality of our services. I deeply believe that THE VOICE OF THE CUSTOMER is the most powerful tool for accurately evaluating our work. Nothing is more eloquent than a face-to-face meeting, where we can truly listen and understand all forms of client feedback on our performance.

When asking the client, "What is your overall satisfaction with the service you received?" and also, "Is there anything about our service that can be improved?" We must always listen without preconceived notions. This customer testimony indicates to the technical team manager whether they are on the right path or not.

I like to emphasize that the quality of field service is greatly enhanced when field engineers exhibit not only deep technical knowledge but also adaptability and strong communication skills.

With a field team committed to high quality and empathetic to client situations, we ensure not only operational excellence but also continuous improvement.

We take our clients' perception of value towards our brand very seriously and strive to do everything within our power to maintain our reputation as reliable and competent partners.

I want to leave a point for reflection: How important is a perfect understanding of the company's purpose and principles by all employees, especially the field team?

I believe that when this happens effectively, it not only spreads a clear vision of objectives but also fosters commitment, teamwork, and a desire to thrive. Another benefit of clear communication is instilling a "Sense of Ownership," where employees act and think as if they were owners of the business. This involves taking initiative, being proactive, taking responsibility for results, and having a deep commitment to the company's success and health.

I conclude my text by thanking all field engineers. I am a great admirer of their work.