Ferry Faux Pas

‘Hello - we can get a train from the station?’

Obviously, I thought, but he asked me so earnestly I swallowed my sarcasm and gave him the good news —‘yes’.?

He looked like a tourist, so I added directions for good measure. It was a humid Sydney day, his face was bright red and he had a toddler in tow, decked out in her tutu.

Good deed done, I turned to continue my harbourside walk as he followed up with another question.

‘The boat train? Station?’ and he pointed down to the famous harbour, not up the hill to the train station where I had helpfully directed him, or so I thought.?

Come again? I looked at him in confusion. He pointed to the wharf through the trees.

‘Oh!’ The light dawned. ‘A ferry – the ferry wharf!’?

We both laughed at ourselves in delight at our mutual mistake.??

If you’re quicker on the uptake than me (not hard) you won’t need me to spell it out. But if not, a ‘boat train’ was a ‘ferry’ and the ‘station’ was the ferry wharf.

What a logical and literal translation. It made perfect sense. Trouble was, I heard it literally too. I didn’t take the context into account. We were right on the harbour after all.??

With just a little imagination, I might have been able to give him the help he needed faster.?

Every question offers a chance to educate both the person asking it and the person trying to respond. In our fumbling exchange, we managed to create some clarity, and connection, out of our mutual confusion.?

I’ll remember the ‘boat train’ next time I’m asked a question that surprises me or when I think the answer looks obvious. I’ll take a moment to consider the context, who is asking and what might be behind their words. That’s (fl)awesome.?

Have you ever had a ‘boat train’ moment? How did it turn out? I’d love to hear. Let me know ??

P.S. Turns out my good deed was not so helpful. Recounting this story later to my parents, Dad pointed out that no ferries actually stopped at that wharf. I pictured this Korean dad and his toddler, waiting on the wharf in the heat for that mythical ferry. I reckon he would have twigged and asked the fishermen on the wharf where he could get a ferry, or at worst, a train.

P.S.?If you like this newsletter and want to support it, you can:

?? Subscribe to this newsletter at the top of the page

?? Sign up here to get my newsletter & other great content straight to your inbox

?? Share this newsletter with a friend

Facilitation is an essential skill for life and work. I share content that shows its amazing impact and backstage tips to make you a (fl)awesome facilitator. Because if you’re (fl)awesome, you create real engagement.

To find out more, please visit?www.jacintacubis.com