A Female Executive's Contribution To Modifying The Field Of Education, Providing Accessibility And Defying Standardization

Keiva Ditchfield-Agboh: Welcome to Inspired Insights.?

I am Keiva Ditchfield Agboh, with The Barrett Group, and joining me is Dr. Elfreda Winstead Massie, Vice President and Senior Advisor to the Education Division of Class Technologies and published author of “When The Music Changes”.

Today, we'll discuss a topic that can help many female executives who aspire to achieve an executive role in education; how it can be approached from an alternative purview and how adversities can elevate. Our topic quite fittingly is “A Female Executive's Contribution To Modifying The Field Of Education, Providing Accessibility And Defying Standardization”.

Welcome, Dr. Elfreda Winstead Massie. It's truly a pleasure to have you on today.

Dr. Elfreda Winstead Massie: Thank you.

Keiva Ditchfield-Agboh: My pleasure.

So Elfreda, your journey started from a past that most envision when they hear the word “education”, and it took very many interesting turns. Can you share what drew you to your career in education?

Dr. Elfreda Winstead Massie: So I came from a family where education was highly valued.?

My grandparents only had an eighth grade education, my grandmother. And when I was in elementary school, my mother actually started going to college. She started as a school crossing guard, and a school secretary, then decided to take courses and she went back to college; and when I graduated 20 years later, my mother graduated with me. So education has always been just a strong value; and I think the primary thing that drew me to education were teachers that I had.?

I had good teachers when I was in school, and also some really bad teachers, and I knew the kind of person that I wanted to be. I loved teaching. I'm the oldest daughter in my family, so I had the opportunity to teach siblings, and that's what we did, when we had free time. We pretended that we were in school teaching; so I've always had a love for teaching, and again, my family has always had a love for education, and I wanted to contribute to the field.

Keiva Ditchfield-Agboh: What a beautiful beginning! So you graduated with your mom. That must have been quite a wonderful experience for her as well, right.?

Dr. Elfreda Winstead Massie: It was. It was very interesting, and I was so proud that she just stuck to it. In fact, we graduated and got our Bachelor's degrees at the same time. She was a straight A student. I wasn't quite. I graduated with honors but my mother… You know it's different when you are… She was an adult learner, really worked hard. I was really proud of her and in fact, she went on and got her Masters degree before I got mine.?

To me, that’s just another example of you know, a person who doesn’t stop. And someone in my life who showed that anything’s possible.

Keiva Ditchfield-Agboh:?So what did your career look like when you began?

Dr. Elfreda Winstead Massie: So I actually began my last year of college when I was student-teaching, the teacher actually walked out of the classroom one day. The kids were misbehaving, and she just decided I guess she was at a breaking point; and as a student-teacher, the Principal asked if I would substitute. I stayed there and substituted, and 2 weeks later they asked if I would take over the class.

So that was my first experience. But after that, I graduated from Pitt, came to Maryland, and I was an elementary classroom teacher and then I taught second grade, fourth grade, and then I became a school Guidance Counselor, because I really wanted to work more with students and their families. I then became a reading specialist. I've had so many experiences... And then later went into professional development and training.

I was given some opportunities to work with our Professional Development Office at the time; and after that I went into human resources, which was just a phenomenal experience for me because I did work in human resources for 15 years. I started as a specialist, and later led the department. I was the first female to lead the department. And that was kind of the beginning of me moving into other positions where I worked in various central office positions, and then moved to another school district, and became an Associate Superintendent, a Deputy Superintendent, Superintendent. So I had about 29 years in public education.

And then I had the opportunity to move into the corporate world where I had other wonderful experiences, doing professional development and training, and developing strategic partnerships and working in technology. So my career has taken many, many twists and turns, but they've all been just wonderful opportunities, wonderful growth opportunities.

Keiva Ditchfield-Agboh: Did you have any long term goals when you first started? How did this all come to be?

Dr. Elfreda Winstead Massie: When I first started, I really thought I'd be in the classroom for a long time, and I thought I wanted to be a Special Education Teacher, because I've always advocated for students with special needs, and I've always been interested in working with students and their families. So my thought was that I always wanted to do work outside of the classroom, but I wanted to work, helping people grow, helping students grow, helping their families grow. So those were my, my long term goals when I first started.?

It was never in administration. It was always to work directly with students or working with people with whom I could have an impact.

Keiva Ditchfield-Agboh: Well, when did things shift for you? What happened that made that shift?

Dr. Elfreda Winstead Massie: What happened is that I worked for people who saw other talents in me and other skills.?

I was invited to other positions to work training adults, and I think a lot of it had to do with my teaching style, my personality; the fact that I've always been highly motivated to continue to grow and to learn, which is why I kept going to school. So I was invited to other positions, and I think that, I thought that was really important, and I still think it's important when there are people who see more in you than you see in yourself.

So I again. I was invited to positions to consider applying for jobs. I was given opportunities to do outside of the classroom. I just have a natural curiosity, and all of the roles that I had outside of the classroom, they were very successful, and I enjoyed it. So it just kind of organically happened that I moved into various positions throughout my career.

Keiva Ditchfield-Agboh: So, you’re now Vice President and Senior Advisor to the Education Division of Class Technologies.??

Dr. Elfreda Winstead Massie: Yes.?

Keiva Ditchfield-Agboh: What do you do at Class Technologies??

Dr. Elfreda Winstead Massie:?So I do a number of things. I can tell you that I was hired, partly because of my experiences in education, because I've had so a variety of experiences in education; and at Class, what we are attempting to do is to change the way people learn through hybrid environments and through virtual environments. And I was hired just after the pandemic… during the pandemic actually.?

So one of the things that I do, I help to provide thought leadership. Having been a former Superintendent, Superintendents and District Level Administrators are our primary clients. So I try to be the voice of our top clients in education environments. I reach out to Superintendents and District Leaders and talk to them about Class and help them to understand how our technology and how hybrid learning can help them to reach their strategic goals of meeting the needs of every student; because we know many students benefit when they're in a classroom setting, but there are many other students that aren't being reached, that are showing up; they're attending school, but they’re really… it's not the best environment for them to learn; or students who might be dropouts or students who need extra credit, for which you know virtual, a virtual option can supplement or be their primary way of learning.?

I also support the sales and the marketing teams and I contribute to the development and design of features, so that we can bring classroom environments and college classroom, and elementary and high school environments to life in a virtual setting.

Keiva Ditchfield-Agboh: And I know that in our prior conversation as well, you mentioned even some work with Zoom, which is what we're literally speaking, through right now.?

Dr. Elfreda Winstead Massie: Let me just be clear. Class is… we partnered with Zoom, we are their exclusive partner, and we were a start-up company, two years, almost three years ago now, and our relationship with Zoom is that we were tasked to build some teaching and learning tools on top of Zoom and to create Zoom to be more than just a conferencing platform.?

So initially, we were called “Class for Zoom”. Now we’re just called Class Technologies because we’re also, you know, growing and expanding and who knows, where we’re gonna go. So it’s really exciting. So Zoom, we’re again, we’re the exclusive partner with Zoom to build teaching and learning tools.

Keiva Ditchfield-Agboh: How did you land your position at Class Technologies?

Dr. Elfreda Winstead Massie: I have to, I have to give a shout out, if I can, to The Barrett Group because I landed my position at Class after I had been working with the National Center on Education and the Economy. And I loved the work I was doing, however, I knew that it was time for a change; and I was trying to decide, you know, “how do you change careers?” I had been there for over 8 years training, and just felt that I was at a time in my life that I wanted to be sure that I was working what my passion is, that I was, that I had some work-life balance. So I sought out The Barrett Group and as I was going through the strategies, one very simple strategy that makes sense, but you know, it wasn't something that automatically thought about, and that was just reaching out to contacts. Reaching out to people that I knew. Talking with them about, you know, their work, what they were doing and letting them know that I was open for opportunities.?

And I spent a lot of time with my Clarity Coach, identifying my priorities, my ideal job and ideal work. And one of the things that I did, I made a decision that I was going to reach out to people in my past that I really wanted to stay in touch with, just to touch base with them and see how they were doing. I reached out to a former CEO that I had worked with. His name is Michael Chasen, and during one of our conversations where I was, you know, checking in with him about what he was doing; and he told me about the wonderful work he was doing, partnering with Eric Yuan on with Zoom, and he asked what I was doing, and I talked with him, and we we both ended the conversation with a “wouldn’t it be nice to work together again?”; And that was the start of the journey.?

A few days later he reached out to me and made an offer, and it really met you know, all of my needs, all of the things that I was looking for in my life, work and in a job, in a career. I accepted the position, and I'm still here. In fact, my two year anniversary will be in a few weeks.

Keiva Ditchfield-Agboh: So then, you’re a great example right, of the life long lessons that executives take with them after they work with The Barrett Group to land their positions. And we help executives get full clarity on where they are going. And we help them to get there.?

So, what advice can you share with executives who might want to do something different in their career but maybe they are reluctant or a bit scared to take the next step??

Dr. Elfreda Winstead Massie: You know, one of the things I found, if you stay in your comfort zone, in a job that's either not satisfying or rewarding, or you're feeling that, you know that you need to change... If you stay where you are, nothing happens.

The first advice I have to say is, don't be afraid of the unknown. I mean, I think it's the fear of the unknown that causes us not to move. We start thinking about “what if this, and what if that?” And then we get kind of stuck, because we just don't know what the future holds.?

So my thought is the only way you can move forward is, you know, you either cope with the fear of the unknown - I happen to have a high level of ambiguity tolerance, I guess, is what you can call it, and I'm not afraid to take risks - but my thought is, you know, the only, the biggest barrier, I think, between where people are now and changing their career, is just trying to figure out how to make that change, the fear of the unknown. But I think if people really get in touch with what their real skills are, and their strengths… for the most part, I think almost all of our skills are transferable. So sometimes it's tough to start over again. You don't want to be a beginner. We think about, “oh, my goodness, I'm gonna have to meet new people. They don't know me. They don't know my skills. I'm starting over again.” But I find that, that's the exciting thing about change that I get to meet new people, that they get to know me, that I get to test myself and my skills, and also I consider all work a learning process. And because I consider myself to be an adult learner at all times and in all settings. It's exciting to me to think about making transitions, and moving on and learning new skills.?

The best advice I have is don't be afraid. You make a plan, a strategic plan, and really think it through. Put some things on paper and use, you know, use all of the resources. I mean, there's so many resources with social media, using the resources of other mentors and people that you admire and getting their opinion and their advice. Yeah, I think the thing is just overcoming your fear, and you know it's the art of the start. Once you've decided, make a plan and take the first step.?

Keiva Ditchfield-Agboh: When the end result appears so seamless, right. We can always talk about accomplishments, as you are right now. It can sometimes put a screen over the obstacles that we've had to overcome to get there.

So what are some obstacles and pivotal points in your career, thus far?

Dr. Elfreda Winstead Massie: Some of the obstacles that I've had were just combating gender and racial stereotypes. You know, dealing with people who have had biases about females and biases about female leaders and biases about working mothers. So some of the obstacles again, you know, I've had some physical obstacles, where I've had some medical procedures. I had surgery for a brain tumor, and I really thought, that I probably… you know, that was the end of my work and again it had to do with biases. I applied for a job not long after I had a brain tumor, and the CEO made comments about whether or not my brain still functioned. Most of the obstacles that I've encountered, were really about people's inaccurate perceptions about who I was, what type of work I could do. And again, some of them again were around, biases around gender, gender and race.?

Some of the pivotal points for me… were people who believed in me, who gave me opportunities, who were mentors and coaches. So one of the pivotal points for me was going to college and graduating from college; and knowing very clearly that I wanted to be a teacher. Another pivotal point for me was making a decision again to, to get a PhD. During a time that I was working full time; I was a single mother; my husband and I were separated. There were just a lot of things happening in my life. I just had the determination to do what I thought I needed to do, so that I could position myself for better jobs and, and other positions.

Another pivotal point for me, or just in general, were just the mentors that I've had. You know, when I started in the corporate world, I didn't even understand the terminology. I sat in a lot of meetings, and I, people thought I was taking notes. I was writing questions about things that I didn't know, and what to ask. So again, there are people in my life, and many of them were men as well as women, who just helped me to transition from education to the corporate world. Who had confidence in me and helped me to understand my value. And again, you know, just reaching out.

I tried to take advantage of as many opportunities as I could, to grow. And again, a major pivotal point, recently had to do with my, investing in myself by, you know, joining with The Barrett Group. I had 2 coaches, Julie and Stewart, and I mean they really helped me to understand my value. They helped me to understand my priorities and you know I've been kind of changed, just in terms of not thinking about just my career or work-life balance. But I see them now as the same That my work, my life… I don't separate, this is my life and this is my work. It's all my life, and it's all you know about “what am I passionate about?” and I try to stay in a space, or in a place where I think about how I can contribute in every part of my life.

I think there's a lot of alignment with what I do. And again, you know, some of those pivotal points had to do with me really getting in touch with who I am, what I enjoy doing and making plans and following through with them.

Keiva Ditchfield-Agboh: We invest in so many different things Elfreda. We invest in, in our homes, and in our vehicles and our largest asset, our career and ourselves truly, we, we sometimes just leave it to chance. And surely we really shouldn't; and if we would take that time to align what it is we do love and enjoy, with what we do, it doesn't feel like work.

Dr. Elfreda Winstead Massie: And I'll mention. I'll tell you I'm an executive coach, and I've been an executive coach for I guess now about eight years and I've thought about the fact that you know people have paid me to be their coach, and to help them to determine and to think about their career and their futures, and I realized that I was not taking my own advice. How can I contribute and help other people if I'm not helping myself?

It's not selfish to invest in yourself, and to think about how to be a better person, not just a better employee. I wanted to be a better woman, a better mother, a better wife, and also a better employee, for you know whichever companies who… I didn't even look at companies that I work for. I look at people that I work for. Most people stay with companies, move to companies or leave because of people or leadership issues.?

Keiva Ditchfield-Agboh: As a female in a changing world, sometimes it's easy to overlook the successes. I'm really happy that you shared some of your obstacles that you've had to overcome. But can you share some of the notable successes thus far as well?

Dr. Elfreda Winstead Massie: Most of what I consider to be my successes are situations where I've helped other people to grow, and where people have recognized me for the work that I've done.?

One of my, my big successes was, you know, having published a book. I love to write, and I love to read, and I've always wanted to write a book. I wasn't even sure what I wanted to try to book about, but I always set these personal challenges for myself, like “one day I want to write a book”, and I kept thinking I might give people advice. So that's one of my successes.?

Another success is, you know, just with my own family. I have two daughters and four granddaughters. They are strong, independent, fierce young women, and you know, I just attribute that to the fact that I've always tried to be my authentic self with them, as well as in a work environment. So that's kind of a personal family success.?

On my jobs, I've been recognized and honored by many employee groups and many diverse employee groups, and I'm really proud of that. When I was in Baltimore County; when I was in Montgomery County Public schools, I was recognized by the Hispanic, the Asian and the African American employee groups as “outstanding administrator”, and typically it was because people viewed me as being fair and just and standing up for what I believe was best for children, or what what was best for, for people, and that I'm not afraid to stand up for what I believe is right. So I'd say, you know overall, I've had so many different positions but I don't look in my positions as oh, I'm successful because I was a Superintendent, or because I was. I believe I am successful because of the impact that I may have had on the lives of people that I've worked with, and you know, and because of the work that I've done.

Keiva Ditchfield-Agboh: So let's talk about your book. You're a published author. Congratulations.?

Dr. Elfreda Winstead Massie: Thank you.

Keiva Ditchfield-Agboh: You’re welcome. Of the book, “When The Music Changes: What Adversity Taught Me About the Healing Power of Family and Faith”. Can you tell us about your book??

Dr. Elfreda Winstead Massie: It took me three years to write that book, and I actually wrote it during, during the time that I was going through a lot of trauma and a lot of physical health issues.?

Again I mentioned that I had a brain tumor, and I, for a while I lost my vision, so I started using a tape recorder, and I just kind of stuck with it and started writing this book. But the title, “When The Music Changes”, comes from an African proverb that says, “when the music changes, so does the dance”. And basically, you know, it's that the world is constantly changing, and, instead of just being stumped and stopping when there are different seasons of life… there are some seasons of life that are not pleasant. They're difficult. We have disappointments, but when the music changes, or when life changes, we don't stop. You don't, stop dancing. You just change the dance. So you make adjustments, and you adapt. But you keep moving, and you kind of go with the flow of life, and you don't, you don't give in and you don't give up.?

And what my book is about - I started reflecting on what are the key things that have helped me to be positive, in spite of some of the disappointments and challenges that I've had. What are the things that have helped me to be better instead of bitter? And I realized that those things related to my own family mythology from which came my own self identity, my faith. I am a woman of faith. I came from a family that has a very spiritual background. And also again, just thinking about faith, family, and you know, that it's healing. I started to title my book, “The Blessedness of Brokenness” but I think that title was taken, but I always thought about the fact that you know, it doesn't matter what happens in life, you can find something positive and almost anything, even in our disappointments. And so, my thought was, “what advice can I give people about how to just get through tough times, without just falling apart, and without you know, again being angry or bitter?” I found a wonderful editor for my book, and initially, I was just gonna, you know, sort of give advice. And he challenged me to share, to be authentic and to be vulnerable, and to take a risk, and to tell, to share a personal story with each of what I had listed as you know… these are the things that I want to give people advice about. And it was very cathartic?and it changed the flow of the book. It changed the title of the book and I went through a lot of self reflection and self discovery as I wrote the book.

And one of the things that I hope as other people read the book - and again I talk about my family narrative and I talk about my background and stories, but -?I think everybody has a story and I try to encourage people. This is my story, this is the source of my river, my family, and my faith. But I think other people have a story to tell too. We all are unique, and you know my goal is to encourage other people, and to inspire other people too, that they might identify with things, some of my experiences, but they've had their own that are different and unique, and they're valuable, and people need to hear it. People need to know.

Keiva Ditchfield-Agboh: So. What do you envision for your future next?

Dr. Elfreda Winstead Massie: I am always ready to discover. I really never know what my next step is. I'm always thinking about purpose; what's the purpose of my life? How can I help others to have a better life? How can I have a positive impact in the world, and again on people in kind of a global setting? So I do envision myself. I love to travel, and I have no fear of, you know, working in various environments and in different states or countries which I've done. So I think my next steps are going to be to continue coaching. I might make another pivot to another field. Who knows? It could be a field that I haven't thought about. It could be healthcare. It could be, you know, something that I'm not even thinking about. It could be, you know, just doing more mentoring or working with the nonprofit. So I'm never sure what's next? I'm always open to opportunities. And my thought is, all of my past, next steps, were not the planned steps. They were steps that happened because of people that I met, because of work that I did; and just because of my curiosity to learn and to meet people that have a lot of different, you know, that have diverse backgrounds. Whatever my next step is, it'll be something that's completely aligned with my values and my desire again to be a contributor.

Keiva Ditchfield-Agboh: I look forward to seeing what's next for you.

Dr. Elfreda Winstead Massie: Me, too.

Keiva Ditchfield-Agboh: So in our career and in life in general, we know challenges present themselves. And earlier in our conversation you mentioned, “when the music changes, so does the dance”. So females, we face some challenges in a corporate world that our male counterparts are spared. So to prepare the viewer who is on the path to leadership in education or technology, what are some key pointers, and perhaps some words of wisdom that you'd like to share with them?

Dr. Elfreda Winstead Massie: I'll just say a couple things. I'd say the first thing is just to be yourself, to be authentic. We don't have to behave like any body else. I mean, there’re some people that think there's certain leadership, characteristics, or qualities… and I know there's a lot of research that says, female sometimes bring other soft skills or other traits, or we have them in a greater abundance to males. But just be yourself. Be authentic.

The second advice would be just to lean on your strengths. Things that have worked in the past, and think about how to parlay them to the future. And don't think of yourself just as a female leader. Think about yourself as a leader. Really try to get in touch with what's inbounds, and what's off limits for you. One of the things I know is, we can learn any skill. I mean, if you have a growth mindset. So I'd say, be willing to, to take risks. Take some calculated risks. Be willing to embrace change and uncertainty. We're going to make mistakes. Kind of own up to your mistakes. Apologize when it's appropriate. Forgive when necessary.

Keiva Ditchfield-Agboh: Right??

Dr. Elfreda Winstead Massie: And the last thing I’d say… “speak up”. Let your voice be heard. Even you know, in controversial situations. Don't shy away from conflict. But I think people need to know where you stand and what your values are.

Keiva Ditchfield-Agboh: You know, education sometimes brings to mind females in positions of authority but in a March 2022 Female Executive Industry Report that was created by The Barrett Group’s CEO Peter Irish, he cites that the share of female executives in higher education, he cites that as 38%, in education management, 41% and in professional training and coaching, 39% and IT, 17%. Clearly there's much room for improvement to enable more females to occupy more executive level roles in these industries.

What beliefs do you believe females in leadership roles in education and technology can offer organizations?

Dr. Elfreda Winstead Massie: I think there are many benefits that organizations can have when they have females in leadership. So, one, I think just having diverse points of view.

There are also studies that show that we hire people like us. And you know, if you continue to hire people like you, and they are primarily males in leadership positions, whether it's in technology - and especially in technology, because you know it hasn't always been a field that women have been prepared for. You know whether it's technology or or STEM initiatives for science technology as well -?but really valuing and knowing that women and leadership roles bring a diverse point of view. There have been a lot of studies that show that there's increased profitability…and productivity. If you think about consumer demand, there's greater consumer demand because women are responsible for a lot of the buying that happens. I think, when you have females and leadership roles, it also enhances the organization's ability to attract other females and to retain female talent.

And again, just the diversity of having female leaders as well. I think you know that there's greater creativity. There’s greater innovation. There's greater openness, and I believe it not only helps the company's bottom line, you know, in terms of its business outcomes, it enhances the reputation of the company.

Keiva Ditchfield-Agboh: Well, how do you believe females then, can develop or advance into leadership positions in education and or in technology?

Dr. Elfreda Winstead Massie: A lot of it has to do with preparation, being willing to learn new skills. Watching and learning from other leaders that they admire and again I say staying abreast of issues in the field. Technology is not going away, nor is the field of education. Or if you think about education and technology, and I've had some unique experiences where I've been able to combine my education background.?

And again, I don't have a technology background. It just happens that my career kind of went in that direction and I've been in fields where my education background was valued. So I think you know you start another way to get in positions, you know. Look at internships. Sometimes it means taking a step back to learn or to get certifications. You know, there are a lot of ways you can get certified online. Just develop it. If you're interested in technology, use it. Think about what. There are so many fields and technology is advancing. I don't think there's any field, now that I think about it, that, where technology is not important or that doesn't lead to technology. So I'd say, you can advance into leadership positions by asking for mentorships, asking for opportunities, speaking up about what your real interests are. And again, you know, just not being reluctant to… I have to say this to ask for pay increases and opportunities to do additional work. I think part of it is, show that you're interested in technology. It does take some learning on your own. I never thought I’d ever develop this level of proficiency; but a lot of it came from my own experimenting, asking people questions to show me, you know how to do things in the field of technology. I think, just being willing to to again to start at the bottom or to start from scratch and you'd be surprised how fast you know you learn new skills.

Keiva Ditchfield-Agboh: Elfreda, I love to end by getting a macro and human view from executives on the Inspired Insights series. So what would you like to see the world and corporations evolve into?

Dr. Elfreda Winstead Massie: I like to see corporations and the world evolve into places where we don't have to create policies around inclusion and diversity and equity. Where we understand that it takes diverse cultures, it takes diverse backgrounds and skills for us to be productive in all areas.?

I'd like for us to get to the point where we're doing things because we know it benefits people in the organization, and not just to collect statistics, where there's not the gap in gender equity and gender pay. There are more on-the-job internships and mentorships that's not kind of a secondary part of work, but that mentorships and internships are part of just how we work.

I’d like to see a world where there are more incentives for females to be in leadership roles. And by incentives, you know there are many females who are caregivers. They're either mothers, or they may be taking care of, you know, other people in the home. So, in the future, if there are more flexible work arrangements, if there are more flexible benefits, I think that would create more creativity. I think it would create more innovation. I think it would create more growth. So again, I just see, and also hybrid, hybrid environment, through COVID-19, a lot of us were forced to work at home. I think it's more global and I think there are ways that we can tap into talents of people and younger people, the younger generation and younger women. And I think, you know, I'm hoping that diversity will be more of just a result of how we work, and not something that we have to intentionally create policies and create practices, and to track by, you know, tracking numbers and statistics. I hope it would be more fluid.

Keiva Ditchfield-Agboh: I love your vision.?

?Dr. Elfreda Winstead Massie: Thank you.

Keiva Ditchfield-Agboh: Dr. Elfreda Winstead Massie, it has been a pleasure speaking with you today. I want to thank you for this candid discussion. You're in a position to help many, and you are; and I wish you continued growth and success in your career. May you continue to make a positive impact in what you do.

Dr. Elfreda Winstead Massie: Thank you so much. It was a pleasure just speaking with you, and thank you to The Barrett Group, because again I've had a wonderful experience with The Barrett Group, and I hope to continue to have a relationship with you.

Keiva Ditchfield-Agboh: Thank you.

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