Feelings and Profitability
Andrew Kolikoff Co-Founder
Sales & Customer Retention Innovator || Leadership and Culture Development Thought Leader
Feelings matter profoundly in the workplace, they always have. Any manager or leader who dismisses their importance is not truly leading—they are merely exercising authority. True leadership goes beyond managing projects and meeting deadlines; it involves nurturing the spirit and emotions of the team and the organization. The human element is as crucial as the work itself.
A good leader understands that while managing a business involves mathematical precision and formulas, these cannot capture the full human experience. The human experience, rich with emotions and feelings, is essential to achieving true success. Unfortunately, many leaders fail to invest in this aspect, missing out on its potential to drive positive outcomes.
Consider this: your workplace is your second home. You spend a significant portion of your life with your colleagues, forming a work family. Just as the environment in your home matters, so too does the environment at work. Creating a healthy, positive, and productive workspace requires effort in fostering emotions, feelings, support, and forgiveness.
On the other hand, if employees operate in a climate of fear—stemming not from leadership but from authoritarian rule—they make decisions based on that fear. Such fear-based cultures stifle innovation, creativity, communication, and curiosity. They slow down speed to market and negatively impact numerous other aspects of business. Fear-based environments foster a divisive "me vs. them" mentality rather than a cohesive and vibrant "us."
Statistics back this up. Companies with highly engaged employees outperform their peers by 147% in earnings per share. Organizations with high employee engagement levels see a 19.2% increase in operating income, while those with low engagement suffer a 32.7% decline. Job satisfaction correlates directly with retention rates; high turnover can cost a company 1.5 to 2 times the annual salary of the employee.
Mental health also plays a critical role. Depression and anxiety disorders cost the global economy $1 trillion annually in lost productivity. Yet, for every $1 invested in mental health treatment, there is a $4 return in improved productivity. Happier employees are around 12% more productive, translating into better customer service and increased loyalty.
In essence, feelings directly impact profitability. Ignoring this fact not only undermines the potential of a business but also diminishes the human experience that drives true success. Investing in the emotional and psychological well-being of employees is not just a moral imperative—it’s a strategic one that leads to tangible financial benefits.
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Andrew Kolikoff is a master of masters in creating profits for organizations by elevating people and company cultures to become the very best they can be... more productive, more engaged, more servant hearted.
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3 个月My son is going through this at his job right now. The way they've made him "feel" has caused depression and anxiety to the point where he is less productive and nowseeking out therapy. He has a difficult time speaking up so he's writing a letter to his manager to explain his feelings. He's so loyal, kind and always tries his best. He's also autistic and processes information differently. He's been at his job nearly two years now and seen so many coworkers come and go that he has more time in than any of his direct co-workers but he feels as though his input doesn't matter. It's just always "go faster." It's really a shame when management looks through one lens - profit over people. Thank you Andrew for shining a light on this.
Movement for Mindfulness | Release Effects of Trauma & Daily Stress | Corporate Mindfulness Yoga Classes | Emotional Release |Grief Relief Retreats
3 个月Great read. I see this correlation in the corporate clients I work with. I talk about how to check in with ourselves daily to see how where feeling and then how to communicate our needs to those around us, including co workers.
Keynote Leadership Speaker | Fighter Pilot | Combat Veteran | Major Airline Captain | Professor in Human Factors
3 个月Great reminder Andrew Kolikoff! A Leader's job is to understand #humanfactors and how those affect our people and drive #humanerror. No professional intentionally makes mistakes or makes losses...it all goes back to human factors. Thanks!
Business Service Representative, targeting Healthcare/Social Services & Finance/Insurance organizations in eastern Maricopa County at ARIZONA@WORK Maricopa County
3 个月Thank you for sharing this Andrew Kolikoff, lots to think about.
Stakeholder Relations | Communications Consultant | Secret Clearance | ACP Mentor
3 个月Andrew, Love this comment "True leadership goes beyond managing projects and meeting deadlines; it involves nurturing the spirit and emotions of the team and the organization. The human element is as crucial as the work itself." -- As long as the effort is a genuine one.