Feedback Drives Front Desk Payment Innovation for Physician Groups
Partnering with clients and improving patient billing collections is a natural result of using the PatientPay solution.?Our team uses data and analytics to engage, explore, and improve upon the challenges that provider groups face in patient revenue cycle management. This provides an opportunity to enhance our solution’s value and improve overall results. With our upcoming release, we’ll be adding more functionality as a direct result of such client feedback.?
Our Physical Therapy partners shared an interesting challenge at the point of intake, when patients are being checked-in and go through multiple processes that include recapturing a payment method for each visit.?Having some of these same conversations with patients and asking for a payment method during each visit increases the time to check in a patient at the front desk and directly impacts overall wait times for the visit. The PatientPay team listened to this challenge and will be providing a solution with the upcoming release that allows the front desk to store a credit card on file so that it can be used for subsequent visits.?Furthermore, this new functionality is enhanced by allowing a subscription model to be initiated where a payment is taken automatically once a week as the patient continues their treatment.
The use of such technology that is built around consumer behavior is becoming more critical to the success of businesses in healthcare.?This allows PatientPay an opportunity to simplify user experiences, improve processes, and reduce cost for our partners while increasing patient payment collections.?If you are looking for a solution that helps your business grow and increase collections, then PatientPay is your solution.?We will not only help you achieve your goals, we will guarantee it! ?