February’s Newsletter

We’re back with another edition of our monthly Newsletter! ??

Staying ahead in the modern contact center landscape requires constant innovation and seamless adaptability. This month, we’re rolling out key updates designed to help contact centers increase efficiency, improve customer engagement, and streamline operations.

Let’s dive in as the team is delighted to be rolling out some key updates to our contact center platform this month.?

Read on for a rundown of the latest Voiso releases :?

A Smarter Way to Integrate

Introducing our new hub in Voiso

We're excited to announce the launch of our new integration hub, a marketplace-style portal for connecting Voiso with your favorite CRM, helpdesk, and Amazon connectors. This update simplifies the integration process, making it easier than ever to connect Voiso with the tools you rely on.??

Key benefits of the new marketplace:

• Simpler UX: A clean, modern interface for improved usability.??
• Faster setup: Easy provisioning for quick integration.??
• Easily configurable: Each app now has its own dedicated configuration section.??

With our new marketplace, you can enjoy a hassle-free integration experience and unlock the full potential of Voiso's connectivity.

Ready to sync Voiso with your favorite business tool?

?? Head over to Administration > Integrations in Voiso.

Enhanced Chatbot Capabilities

Now available for Telegram

We're excited to announce that our powerful Chatbot capabilities are now available for Telegram! Design engaging, automated experiences for your customers directly within your Telegram channel.

Key features:

• Interactive elements: Utilize the Message node in Flow Builder to add buttons, quick replies, and attachments to your Telegram chatbot flows, guiding users toward desired outcomes.
• Personalized experiences: Leverage personalization to tailor chatbot interactions to provide a unique and helpful experience for every customer.
• Advanced flow logic: Build complex chatbot scenarios with the Condition node, enabling dynamic responses and intelligent routing based on user input.
• Enhanced self-service: Empower customers to resolve simple issues, access information, and complete tasks independently, improving efficiency and satisfaction.

This update, available to all Startup plan users, unlocks new possibilities for automating customer interactions and delivering exceptional service on Telegram.

??? Learn more in our Telegram documentation.

Voiso Mobile App

Calls, Analytics & More, Anytime

If you’re a Voiso customer, you can access a number of powerful call handling features on your phone with our Mobile App!

With the Voiso Mobile App, users can:

• Handle calls from anywhere: Make and receive calls, manage call status, and access contact lists all from your mobile device.??
• Stay connected: Access call history, view agent metrics, and use features like click-to-call and local caller ID selection.??
• Gain valuable insights: All calls handled within the app are seamlessly logged in Voiso's CDR, providing access to the same level of data as desktop users, including Speech Analytics.?
• Enjoy enhanced security: Rest assured that all call data and recordings are securely stored and protected with robust security measures.

With recent improvements to inbound call handling, you can be confident that you'll never miss a call. The app's "wake up" function ensures that incoming calls always appear promptly on your phone, even if the app is closed.

?? Download the Voiso Mobile App for iOS and Android today and empower your agents with the flexibility and tools they need for effective call handling, no matter where they are.

?? Stay Ahead with Voiso Thought Leadership

Interested in the latest trends shaping contact centers? Catch up on these expert insights from our Voiso employees and industry experts:

From our team:

1. Transforming Fintech Communication: Why Tailored Solutions Matter?

2. The Future of Sales: Thriving in the Remote Selling Era?

3. Modernizing Your Contact Center: Meeting the Demands of the Modern Consumer?

4. AI in Sales: How Voiso Drives Smarter Prospecting & Closing?

More Must-Reads from our team:

?? Improve Your Customer Service & Sales Strategies with these expert insights:

1. How to Master Customer Service – Actionable steps to elevate customer experience.

2. Outbound Call Center Software in 2025 – The next-gen tech stack for outbound sales teams.

3. How to Deal with Angry Customers – Proven strategies for turning negative interactions into positive outcomes.

4. On-Premise vs. Cloud Contact Centers – A deep dive into the pros, cons, and industry shift toward cloud-based CX solutions.

5. The Hidden Risks of Nuisance Calls & Predictive Dialing – Why compliance and AI safeguards matter.

6. Definitive Guide to IVR – IVR best practices to improve call routing and customer satisfaction.

7. Pre-Call Planning for Sales & Support Teams – Preparation strategies that set up agents for success before every call.

Want more insights?

Follow Voiso for the latest product updates, industry news, and expert strategies to help your contact center succeed.

?? Let’s shape the future of customer engagement together.