February Newsletter
12 KPIs for Customer Feedback Analysts to Prioritize in 2024
If your voice of the customer program (VoC) in 2024 doesn't include the KPIs of Sentiment Index, Things Gone Wrong, VoC Champion, and much more, then rethink your game plan now. This article will elucidate the crucial role of a customer feedback analyst and discuss 12 indispensable metrics they should emphasize to refine the customer experience.
Wonder vs. ChatGPT: The Generative AI Best for Business Intelligence?
Many have now jumped on the ChatGPT bandwagon, using the infamous Generative AI tool for automating daily tasks. But can ChatGPT go all out in analyzing millions of customer feedback, extracting instant actionable insights, and predicting ratings, among other advanced functionalities? Enter Wonder, the GenAI tailored specifically to meet your business intelligence needs. Discover how Wonder empowers decision-makers like never before.
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Voice of the Customer (VoC): What It Is & Its Benefits
Adopting a VoC program is not just a choice - businesses today need to make it a strategic imperative to become and stay competitive in a landscape where customer experience reigns supreme. Explore how your business can not only seek customer opinions but go even beyond - procure data like customer behaviors, market research, product usage data, and web analytics - a direct input encapsulating who your customers are and what they want.
9 Best Practices for Capturing the Voice of the Customer in 2024
Frequently, businesses find themselves engulfed in an overwhelming sea of data, often compounded by subjective human opinions. Reviews are strewn across various online platforms, presenting a daunting challenge even for sizable enterprises. However, by pinpointing nine best practices for adeptly analyzing customer feedback, your brand can take significant strides toward enhancing both the customer experience and revenue generation.