February 19, 2025

Why Observability Needs To Go Headless

Not all logs have long-term value, but that’s one of the advantages of headless observability and decoupled storage. Teams have the freedom and flexibility to determine which logs should be retained for longer periods. Web application firewall (WAF) and other security logs can be retained over the long term and made available to cybersecurity teams and threat hunters. Other application logs can provide long-term insights into how resources are being used for capacity planning and anomaly detection. Let’s take a closer look at a real, tangible use case where observability data can be valuable for other teams: real user monitoring (RUM). In the realm of observability, RUM allows teams to proactively monitor how end users are experiencing web applications. Issues like slow page loads can be mitigated before they frustrate users. Beyond observability, RUM data can also provide insights into how your end users are interacting with your brand and your products. This data is invaluable for marketing, advertising and leadership teams that need to plan strategy. ... As a real-world example, many enterprises use CDN log data for real user monitoring. In the short term, monitoring CDNs is important for ensuring good user experiences and fast loading times of digital assets. However, being able to retain huge volumes of log data long term and cost-effectively provides certain advantages to enterprises.

Why the CIO role should be split in two

The fact is that within enterprises, existing architecture is overly complex, often including new digital systems interconnected with legacy systems. This ‘hybrid’ architecture is a combination of best and bad practice. When there is an outage, the new digital platforms can invariably be restored to recover business process support. But because they do not operate in isolation, instead connecting with legacy technologies, business operations themselves may not fully recover if the legacy systems continue to be impacted by the outage. For most enterprises stuck in this hybrid state, the way forward is to be more discipline around architecture. ... Simplifying architecture at an enterprise level is something the CIO and CISO should work together concurrently as a shared goal. The benefits of doing so will accrue over time rather than immediately, hence there can be some reluctance to prioritize. ... What does all this have to do with my opening discussion about the CIO and complementary IT executive roles? Splitting the CIO role into smaller and smaller pieces would be okay if doing so led to better outcomes. But I would argue that examples like the ones above show that the multiple-exec approach is not a success story we should be bragging about. In this structure, the two CIOs would share ownership of the IT strategy.?

Generative AI vs. the software developer

AI is not going to turn your customer support people (Elvis bless them) into senior software developers. A customer support person might be able to think “I need to track the connection between items in inventory, the customer’s shopping cart, and the discount pricing for a given item,” but unless that person also knows how to code, they will have a seriously hard time instructing an AI model to generate the code they need. Most likely, they aren’t going to know if the code the AI produces even runs, let alone works correctly. But AI can help actual developers in many ways. It can look at existing code you have written and help you produce the next thing that you need to write. It can even write large routines and classes that you ask it to. But it is not going to create the things you need without you having a large say in what that is. You need to know how to craft a prompt to get precisely what is needed. ... Now, that prompt will be pretty effective in getting what is asked for. But the trick here, obviously, is that you have to know what a React component is, what Tailwind is, the fact that you want tests, what TypeScript is, what null is, and that you’d even need to handle missing values. There is a lot of knowledge and experience wrapped up in that prompt, and it’s not something that an inexperienced developer, or certainly a non-developer, would be able to write.

Beyond the Screen: Humanising Digital Learning

Digital learning holds a lot of promise, aiming to bring the most dynamic and engaging elements of in-person training into the digital space. Interactive tools like quizzes, breakout rooms, and mini-tasks demonstrate just how far we’ve come in replicating real-world engagement online. However, we continue to see issues with retention and follow through. Recent research shows that 66% of employees still find on-the-job learning to be more effective than formal online courses. This disconnect often stems from a lack of deep, meaningful engagement. Without it, employees are less likely to retain knowledge or apply their skills effectively in the workplace. This is particularly crucial when it comes to human skills—broader soft skills like communication, emotional intelligence, and critical thinking. Unlike technical skills that are typically learned ‘by the book’, softer skills are learned and applied every day. The solution lies in moving beyond passive consumption to real-world, interactive learning simulations. ... The shift to digital learning offers incredible potential, but realising that potential requires a thoughtful approach. By embracing AI-powered technologies and prioritising interactive, personalised and bite-sized content, organisations can create learning experiences that are engaging, practical and transformative.

Shadow AI: How unapproved AI apps are compromising security, and what you can do about it

Shadow AI introduces significant risks, including accidental data breaches, compliance violations and reputational damage. It’s the digital steroid that allows those using it to get more detailed work done in less time, often beating deadlines. Entire departments have shadow AI apps they use to squeeze more productivity into fewer hours. “I see this every week,” Vineet Arora, CTO at WinWire, recently told VentureBeat. “Departments jump on unsanctioned AI solutions because the immediate benefits are too tempting to ignore.” ... “If you paste source code or financial data, it effectively lives inside that model,” Golan warned. Arora and Golan find companies training public models defaulting to using shadow AI apps for a wide variety of complex tasks. Once proprietary data gets into a public-domain model, more significant challenges begin for any organization. It’s especially challenging for publicly held organizations that often have significant compliance and regulatory requirements. Golan pointed to the coming EU AI Act, which “could dwarf even the GDPR in fines,” and warns that regulated sectors in the U.S. risk penalties if private data flows into unapproved AI tools. There’s also the risk of runtime vulnerabilities and prompt injection attacks that traditional endpoint security and data loss prevention (DLP) systems and platforms aren’t designed to detect and stop.

Think being CISO of a cybersecurity vendor is easy? Think again

When people in this industry hear that a CISO is working at a cybersecurity vendor, it can trigger a number of assumptions — many of them misguided. There’s a stereotype that the role isn’t “real” CISO work, that it’s more akin to being a field CISO, someone primarily outward-facing and focused on supporting sales or amplifying the brand. The assumption goes something like this: How hard can it be to secure a security company, and isn’t the “real” work done at companies outside of this bubble? ... Some might think that working at a security company limits your perspective of what’s out there in the broader industry, but I found the opposite to be true. I gained a deeper understanding of how organizations evaluate security solutions and what they truly care about. I saw firsthand the challenges customers faced when implementing security tools, and that experience gave me empathy, insight, and a renewed ability to speak their language. Now that I’m back in industry, I’m bringing that perspective with me. The transition wasn’t a step “down” or a shift away from anything; it was just the next phase in my career. Security leadership is security leadership, no matter where you practice it. The challenges remain complex, the responsibilities remain vast, and the importance of aligning security with business outcomes remains paramount.

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