Featuring: GPT-Powered Virtual Agent, Private Ticketing & more
As *64% of customers now expect real-time responses, Slack has become indispensable for customer and employee engagement.?
Yet, Slack's limitations in providing detailed analytics for essential support metrics, such as resolution and first response times, pose challenges in optimizing support operations.
In this edition, we dive into how Airmeet, a leader in the virtual events space, addressed the absence of these critical metrics in Slack with ClearFeed's Slack-first helpdesk. Additionally, explore our latest product updates & free tools to automate Slack management.?
??Customer Spotlight
How Airmeet Streamlined Support Escalations and Enhanced Engineering Productivity with ClearFeed
Leveraging ClearFeed's Slack-first helpdesk, Airmeet has been able to efficiently handle a high volume of support requests on Slack, gained full visibility on the team’s KPIs and optimized internal team collaboration on support issues.
??Product Update: ClearFeed's Latest Innovations
GPT-Powered Virtual Agent for Automated Slack-Based Support
Now, deflect common customer queries using GPT-powered answers, eliminating the need for manual agent intervention.
Private Ticketing In ClearFeed: Manage Sensitive Support Requests in Slack With A Layer of Privacy
ClearFeed's Private Ticketing enables service teams like HR, Legal, and Finance to handle sensitive and confidential requests discreetly, without posting in public Slack channels.
领英推荐
ClearFeed’s Web App for Streamlined Support Management
Respond to and manage requests with ease directly from the ClearFeed Web App. Also, create views for different sub-sets of your requests.?
Automate and Simplify Slack Management With Our Free Tools
We have recently launched a suite of free tools to help you execute common actions across many Slack channels at once. You can leverage these to automate bulk operations without needing third-party app installations, ensuring security and ease of use.
Slack App Development: A Guide for Engineering Teams
As we continue to enhance our offerings, we believe in giving back to the community and sharing our learnings. In this guide, discover how our development practices evolved to enable multiple developers to concurrently develop and test the ClearFeed app.
A must-read for teams embarking on complex Slack app projects, offering insights into overcoming collaboration challenges and enhancing efficiency.?
Until next time!
Cheers,
Team ClearFeed