Featured Video: Orchestrating Cultural Transformation through Communications and Collaboration

Since its founding in 1932, Payette has intentionally and continuously modernized its culture. Today, employees describe the culture of this 87-year-old firm as inclusive, highly collaborative, and transparent. These cultural elements work together to empower all employees to dream big and achieve personal and professional goals, regardless of tenure, status, or role. 

In her KA Connect 2019 talk, "Orchestrating Cultural Transformation through Communications and Collaboration," Karen Robichaud, Director of Creative Engagement at Payette, shared how her team has orchestrated cultural transformation through knowledge management approaches such as internal and external communications, non-hierarchical knowledge exchanges, and inclusive collaboration.

If modernizing, elevating, or transforming your organization's culture is a top priority for your AEC firm, you won't want to miss this talk.

Karen Robichaud, Director of Creative Engagement, Payette

INTRODUCTION

01:02  This is Payette

01:40  Mission Statement

02:30  Collaborative Communications Engine

04:02  Equity, Diversity, and Inclusion

04:48  National Recognition

COLLABORATIVE COMMUNICATIONS ENGINE

05:26  Original Website

05:45  Rethinking Our Online Strategy

06:24  Payette's Social Media Timeline

08:14  Using Social Media to Connect with Journalists

09:05  Finding Staff Voices

09:42  Sharing News

09:47  Editorial Calendar: Sourcing from the Intranet

10:20  Making Internal Connections 

11:14  Welcoming All Voices 

11:30  Relaunching the Website 

12:33  Partnering with Clients on Storytelling

12:24  Signal Boost the Industry

13:15  Results

EQUITY, DIVERSITY, AND INCLUSION (EDI)

14:10  Equity by Design 

14:52  Payette's EDI Timeline

14:48  Equity by Design Hackathon

16:00  ArchForum: The ABC's of Implicit Bias

16:27  Payette Hackathon

17:03  Speaking at the Equity by Design Symposium

17:08  Formation of EDI Task Force

17:15  Daylighting Hidden Bias

17:45  Creating the EDI Action Plan

18:40  Attending Equity by Design Symposium

NATIONAL RECOGNITION

19:22  What is Our Story?

21:00  Reassessing Values

21:26  Posting EUI on Website

22:06  Rethinking How We Build Teams

23:46  Harnessing Momentum

24:24  Messages from Leadership

25:54  Winning 4 COTE Awards

26:30  Have Fun, Do Great Architecture, Make a Difference

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