FCBI Utilizes a Targeted Approach to Accounts for the Benefit of Policyholders and Their Insurers

THE FCBI RISK MANAGEMENT SERVICE TEAM (RMST) PROGRAM is a unique, personalized, interdepartmental approach created by the FCBI VP of Underwriting for larger accounts that need a higher level of service. This approach allows for a strong partnership between all parties involved in managing risk and cost containment.?

Policyholders that may benefit from this program could be classified challenges such as the following: prior or current loss issues, inherent exposure(s) warranting focus, or may be a larger, more complex account.

Some of the specialty services offered include the following:?

• Meeting with a designated adjuster and claims supervisor, providing a more thorough review of larger open and closed claims
• A personalized experience mod analysis based on the risk’s individual experience, as well as how to control the mod
• An assessment of inherent exposures with the designated FCBI Loss Control Specialist and assistance specifically tailored to improving/enhancing safety controls, practices, and procedures to eliminate or reduce claims costs
• Establishing a rapport with the designated underwriter enhancing their knowledge of a risk’s needs, providing a more customized renewal experience for the agent and risk
• Periodic team reviews and follow-up during a policyholder’s life cycle to monitor and ensure on-going success

FCBI’s experienced staff help to solve issues that may have resulted in a high experience mod. If you have an account that could benefit from this approach, contact your FCBI Field Underwriter or reach out to our program director, rich.ochin@fcbifund.com.