Faveo Helpdesk: Simplifying Customer Support Process

Message from Our CEO

In India, the month of April is the start of the new financial year, it's also the beginning of spring, and many cultures here welcome & celebrate this time as a traditional new year. For us as a team, it's the time to plan, organize, and set goals for where we see ourselves going in this coming year.An update on the Product:

We successfully rolled out release v4.10.1 and now working towards release v4.10.2 which will include:

? New, upgraded task module

? Support for bots for Faveo facebook integration

? Support for private S3 bucket for storage

Feel free to reach out to our team with your feedback & questions. We at Faveo believe in growing and flourishing together.

Bhanu Pratap Singh Slathia

Founder & CEO

Latest Features of Faveo

In the month of April, v4.10.1 was released, below are some of the features and fixes added in this release:

? Improved Daily Report

? Improved Rating module with reports

? Approval pending filter for tickets in the client panel

? 2FA updates - Now enforce 2FA for all users

? Updated various NPM Packages

? Improvements in the core Faveo System

It's highly recommended to keep your Faveo copy always updated to the latest version.

Our Webinar

Our last month's webinar, in case you missed out watch the video here? This video will walk you through how to improve managing customer queries efficiently, reply in a timely manner, and also set automation workflows. We’ve covered the following modules in this overview:

? Help Topics

? SLA Plans

? Business Hours

? Form Builder

? Form Groups

? Workflows

Happy Clients

• It’s been a good experience, We are happy, it matches its tagline “Simplifying Customer Support". Read More
• We can call it so far so good experience, LDAP gave us a tough time, Faveo resolved it for us like never happened. Read More
• Faveo team is always there to understand our needs and is open to all types of customizations as per our model. Read More

Meet Our Team

Abhinava Roy

Works as a Business Development Manager. Traveling and playing Chess are his hobbies.

Vikas Gandral

Works as a Project manager and is always ready to take up new challenges to enhance his scope of knowledge.

Raveena

Works as a Graphic designer and has a passion to explore motion graphics and animation stuff.

Shalini Saravanan

Works as a WordPress Developer. Sketching and Playing Carrom are her hobbies.

Office Team Celebration

Our Cricket Team

Office Get Together

Birthday Celebration