?? Fasten your seatbelts, this is going to be an inspiring ride!
Miriam Palà
Customer Experience Expert for Luxury & Premium Brands | Driving Profitability and Loyalty by turning CX into a Key Differentiator
Welcome aboard another exciting episode of Walking in their Shoes, the podcast that takes you on a captivating journey into the minds of remarkable entrepreneurs!
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In each episode, I invite industry leaders to immerse themselves in the perspective of their customers, sharing invaluable insights on how they strive for excellent customer experiences. But that's not all – we'll also delve deep into the personal and professional journeys that have shaped these exceptional individuals.
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In this month's episode I’m taking you to the skies with a truly inspiring entrepreneur who has soared above and beyond in the aviation industry, Rieko Dalhuisen the visionary behind JetConsult BV, JetConsult SL . Rieko's journey from a small village in the Netherlands to the founder of a thriving private jet company is nothing short of remarkable, and I’m thrilled to share his story and insights with you.
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This discussion is not only an insight into the world of private jets but also a masterclass in leadership and the importance of a customer-focused approach in today's competitive landscape.
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??? Catch the full conversation with Rieko on YouTube , Apple Podcast ?and?Spotify .
Rieko's journey is just another example of what can be achieved with a clear vision, dedication, and a customer-centric approach. As we dive into the world of private aviation with Rieko, we explore not just the mechanics of running a successful business but the heart and soul that goes into creating unforgettable experiences for clients.
What sets JetConsult apart in the eyes of their clients is their unparalleled flexibility and adaptability to last-minute changes, along with consistent high-quality experiences. Their clients, who value discretion and availability above all, find a perfect partner in JetConsult for their travel needs.
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Rieko believes firmly in continuous growth, both for himself and his team. His leadership style is rooted in passion for the industry and a dedication to teaching and learning. This approach fosters a culture of mutual respect and knowledge-sharing within his team.
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Also, transparency is a key pillar upon which JetConsult is built. Rieko emphasizes the importance of trust and respect in client relationships, ensuring all fees and commissions are openly discussed. This level of honesty not only builds stronger relationships but also cements JetConsult's reputation as a trusted partner in the private jet industry.
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Moreover, JetConsult's success is also attributed to the strong, long-term relationships with its service providers. Acting as a broker, they meticulously select private jet companies that meet their high standards for plane features and service quality. This careful selection process ensures that clients receive nothing but the best experience, every time.
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Don't miss this fascinating discussion as we learn more about the skies from someone who not only dreams big but also flies high.
How Can I Help Your Business Thrive? ??
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Reach out?here? or send me an email to?[email protected]
Thank you for being a part of our journey. Together, let's explore the fascinating world of customer-centricity!
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Stay tuned for more thrilling episodes and inspiring stories!
Administrative Assistant at Thinking Luxury
8 个月CX is key !
Harvard Business Review Advisor, LinkedIn Top Voice, Luxury Villa Expert, Board Member, Award-Winning Luxury Consultant & University Lecturer
8 个月Love this episode! Rieko Dalhuisen looking forward to our next flight ??