Fast Five | Everything You Wanted To Know About AI’s Impact On Customer Service

Hello Omni Talk Fans! Anne and I pride ourselves on the partnerships we build for the long-term to bring you the best content that we can.

While others are out there interviewing the same Tom, Dick, and Harry that is giving a 30 minute podcast interview to anyone that will ask, we are saying, “No,” and working hard to forge partnerships with the companies and the people that matter most.

As you will see on our bookends, we have some of the best and the brightest executives in retail technology sharing their expertise with us on AI.

Up top, you will see that Michael Connor, the Global Head of Consumer Goods for Amazon Web Services, and Shannon Flanagan, the VP of Global Industry Strategy for Retail & Consumer Goods at Talkdesk, will be joining us live next week to take your questions on how to prepare for AI's impact on the customer service side of retail.

I have already met with both Michael and Shannon twice in preparation, and they are both quite impressive.

You can register to hear what Michael and Shannon have to say by clicking here or on the big image at the top of this email.

Also in Today’s Fast Five Headlines:

1. After a “record year,” IKEA is doubling down on what it does best – lowering prices (Read More)
2. Neiman Marcus has reportedly turned down a $3 billion offer from Saks Fifth Avenue (Read More)
3. Home Depot has jumped on the proprietary shoppable TV programming bandwagon (Read More)
4. Victoria’s Secret, fresh off its store of the future news last week, reported a dismal $71 million loss last quarter (Read More)
5. And, Gap's new CEO Richard Dickson thinks “copy, font, typography” will be key to differentiating Gap’s many brands with its end consumer (Read More)

Be careful out there,

-- Chris, Anne, and the entire Omni Talk team

P.S. Last week we also put together a wonderful discussion on the safety and security considerations surrounding AI in retail with Microsoft’s Romeo Bolibol and GitHub’s Crys Kelch.

As Crys says directly in the interview, “AI won’t take your job but someone who knows how to use AI will.”

You can watch our full interview with Romeo and Crys by clicking here or on the YouTube thumbnail right below this sentence.