F.A.Q. : Frequently Asked Questions about ServiceNow IRM

Does ServiceNow IRM Support Compliance Frameworks Such as NIST, SOX, PCI, GDPR, or ISO/IEC 27001?

Yes, ServiceNow IRM supports a range of compliance frameworks including NIST, SOX, PCI, GDPR, and ISO/IEC 27001. Achieving full compliance with these frameworks extends beyond merely automating individual processes.

It requires the development of processes and systems that consistently demonstrate adherence to compliance standards. ServiceNow IRM provides an integrated risk management platform that enables comprehensive compliance reporting across various levels of the organization using real-time data. With a unified dashboard, you can monitor risks and control failures that need addressing to ensure complete compliance.

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Does My Organization Need ServiceNow IRM?

The need for ServiceNow IRM largely depends on your organization's size and industry. For some businesses, compliance may be managed with basic reports from Excel spreadsheets.

However, for many organizations, a higher level of risk maturity is required, which demands more sophisticated reporting and continuous monitoring of all risk factors across the enterprise. ServiceNow IRM enhances risk management by enabling proactive decision-making, ensuring that your organization remains fully compliant with operational requirements at all times.

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What are the benefits of ServiceNow IRM versus a dedicated IRM solution?

Dedicated IRM solutions often provide narrowly focused capabilities that can’t match the comprehensive benefits of an enterprise-wide platform like ServiceNow IRM.

For organizations already using ServiceNow to enhance their operations, implementing ServiceNow IRM allows you to fully leverage the platform's integrated capabilities.

If you're new to ServiceNow, adopting ServiceNow IRM will introduce you to a more cohesive way of working. It enables various levels of your organization to converge on a unified platform, transforming fragmented processes into a streamlined, integrated risk management program.

How Is Existing Software Integrated with ServiceNow IRM?

ServiceNow's unified and scalable platform supports straightforward integrations with existing software, often without the need for expensive customizations. This is facilitated through IntegrationHub, which simplifies the integration process.

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Why Is Risk-Based Informed Decision-Making So Important?

Risk is rarely confined to a single person, department, incident, entity, or process; it involves the interplay of multiple factors and their interactions. This complexity makes effective risk management a challenging task.

To reduce compliance costs and mitigate risk effectively, it's crucial to utilize a tool like ServiceNow IRM. By providing real-time data, ServiceNow IRM supports risk-based informed decision-making, allowing organizations to manage risks more strategically and efficiently.

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Can We Implement ServiceNow IRM Without Existing ServiceNow Modules?

Yes, it is possible to implement ServiceNow IRM even if you don’t have any other ServiceNow modules in place. While many of our clients come to us with an existing ServiceNow setup, we also frequently assist organizations that are new to the ServiceNow platform.

ServiceNow IRM can be successfully deployed as a standalone solution to address your risk management needs.

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How Long Does It Take to Implement ServiceNow IRM?

The timeline for implementing ServiceNow IRM can vary based on the scope and size of the organization. Typically, an initial pilot to assess key capabilities and define detailed user stories and requirements can be completed in about 4-6 weeks. This pilot serves as the groundwork for the full implementation.

Following the pilot, a comprehensive end-to-end IRM implementation generally takes between 6 to 8 weeks. However, the exact duration may vary depending on your organization’s specific needs and complexity.

Get in touch with one of our IRM experts at [email protected] 

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