False Expectations
Art: Techsmith, Design: Z-axis marketing, Inc.

False Expectations

Jerry Fletcher Jerry Fletcher

Jerry Fletcher

Consultant Messaging Master, Int'l Professional Speaker, I find the words and graphics individuals and organizations use to become even more memorable and more profitable

发布日期: 2024年1月6日
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Out of the Blue

The call came in as I had just finished getting some bad health news. But I grew up in an age when you did not just let a phone ring.

There was no caller I D. Texting was not even a possibility. The phone was wired into the wall.

So you answered when it rang.

I was on remote control, programmed to pick up.

An acquaintance I had not heard from in at least 10 years was on the line. He gave me a quick brief on his reason for calling and I agreed to help. I recapped the multiple difficulties I was enduring to become the bionic man and suggested that we should talk at length after the holidays.

30 minutes later.

I just wanted to go snuggle in on the couch and rest but he wanted to tell me about the extended illness of his significant other. He even rolled out a compliment of me that she had made 15 years ago.

Responses are measured.

My lack of a significant reaction hit a nerve in a person I now see was deep in grief. His expectations of me were clearly not met. I received one of the most excoriating e-mails of my life later that day. This loving, gentle man was enraged at what he saw as an egotistical lack of empathy.

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Be careful what you hope for.

People on both sides of a conversation need to reign in their anticipations. I expected someone that had empathy for my discomfort. He assumed that I would be as grieved as he was. Clearly we were on different pages. Looking back I’m pretty sure we may have been in different books.

The Takeaways:

1.??? Check your expectations at the door.

2.??? If you are not getting the reaction you expected ask why.

3.??? Never assume.

I’m Jerry Fletcher a strategic messaging consultant and professional international keynote speaker. I find the words individuals and organizations use to become even more memorable and more profitable. Learn more at my web sites:

This ?is my latest book. Get more information and Order now at: https://jerryfletcher.kartra.com/page/keX271

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Trust-based Marketing Trust-based Marketing

Trust-based Marketing

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