Fairytale turns into nightmare...
Darren Turner
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Once upon a time…
There was a small business who’s printing & scanning needs had grown.
They were spending ￡250 a month on printer cartridges & their existing equipment wasn’t up to the job. A3 & fast reliable scanning had become a business need.
In walks their ‘hero’ photocopier salesman. Sells them an A3 all singing & dancing photocopier on a 5-year lease agreement & cuts their bill to ￡200 a month.
As time goes by the small business became suspicious. Even though (most months) they weren’t printing that much, their bill was still ￡200.
When challenged. The photocopier salesman pointed out they had signed an agreement with minimum billing of ￡200 a month. And told them to read their terms & conditions.
The small business studied the terms & took advice…
It seems. The salesman bundled their 5-years of printing into the lease agreement, which immediately released ￡12,000 to them from the lease company.
The small business uncovered some worrying things:
- The lease company was unaware what the salesman had done
- Bundling printing costs into a lease is against the lease company terms & conditions
- The salesperson’s company gets the full ￡12K without delivering any service
- If the company stops trading within the 5-year’s the small business is left high & dry
- There’s no incentive to provide great service, as they already have all the cash
- There is no way out. The small business is completely tied in for the full 5 years.
- When they print less (very often) they still pay ￡200 a month
- When they print more (very rare) they are sent a separate invoice for the difference.
In this case. The salesman wasn’t the hero. He was a hoodwinking crook.
Moral of the story…
Thoroughly read & understand your terms & conditions before you sign. And if you’re unsure about anything seek some professional advice.
Or choose a supplier who provide an honest service with simple terms, monthly contracts, fixed price guarantees & no hidden charges.
…unfortunately, there was no happy ending to this fairytale.