Facing your worst fear: poor turnout

Attendee fatigue and more choice could make it tough on event marketers this year. Event marketers are rightly concerned with driving attendance to pre-pandemic levels; choosing between an in-person or virtual event is the wrong approach.

"Virtual exhaustion." The very idea that it can be exhausting to sit in front of a screen all day sounds strange — but it's real.?

As valuable as virtual events have been for event marketers over the last two years, people are indeed tired of them. And that's a cause for concern as event teams feel the pressure of projected lower attendance numbers this year. Low attendance numbers scare the hell out of event marketers.?

In late 2021, the Splash team surveyed over 250 event marketers for an annual events outlook report, "Getting Back to Business," and learned that their top concern, no matter the size or type of event, is low attendance. Their other main concern is combatting virtual event fatigue. But perhaps a more significant factor that could drive lower attendance rates in 2022 is the onslaught of in-person events this year.

With the return of in-person conferences and meetings and a continuance of virtual events, attendees face an overwhelming number of events to choose from. That leaves event marketers facing increasing pressure to make their event the essential one to attend.?

To do this, there will be challenges, but they're not insurmountable. Here are some thoughts on how event marketers can overcome those.

Your event attendees want more options

The first pill to swallow for event marketers is to eliminate a "one or other" approach – virtual versus in-person. Event attendees expect more choice now, and it's the responsible thing to do. Even as the pandemic wanes, some attendees will feel uncomfortable going to a large gathering.?

Rather than alienating a portion of your audience, offer both. Attendees who are still uncomfortable in person will appreciate the virtual component. Having that option alone could make a long-lasting impact on those attendees, building loyalty for future event programs.?

Another benefit of offering a virtual option is broadening the attendee pool and improving your numbers. Why give attendees an ultimatum to come to an in-person event or not at all? Give them a third box to check, a virtual choice that provides flexibility and makes the event work best for them. You want all the right attendees at your event, regardless of the format.

If they choose it, they will come

After two years of canceling or postponing events, companies are redoubling efforts to make up for lost time (and financials). Naturally, some attendees may feel overwhelmed by the volume of events coming back this year. Hybrid models ease that tension by offering virtual and in-person options.

Another thing to consider is that choice makes for a more engaged and involved attendee. If guests choose to go virtual in a hybrid model, it's because they prefer to engage in that way, as opposed to attending a virtual event that was replacing a canceled in-person event.?

Embrace the new tech

The technology used to host virtual events has come a long way. Our 2022 event outlook survey found that nearly 6 in 10 companies are increasing their investment in event technology compared to 2021, and 46% anticipate hosting more virtual events this year than last. That's the right approach – testing and learning new technologies to engage your audience.

But the only way to combat virtual fatigue and low virtual attendance is to offer a virtual experience that feels new and refined. Earlier this year, we unveiled an all-in-one event platform called Splash Studio to vastly improve the backstage experience and reporting for marketers running a virtual event and elevate attendees' screen experience. Here's an inside look.

Some of the innovations we developed within a virtual setting include easy access for attendees to engage in polls or chat with attendees or speakers during a session. New networking features also enable several session hosts to moderate different networking circles, where attendees can also break out into private chats. Essentially, networking can be as structured or unstructured as event marketers want, from small groups to a wide-open platform for attendees to mix and mingle.

Bring in-person to virtual

A true hybrid experience also gets virtual attendees engaged with the in-person experience. Event marketers can do things like stream live in-booth interviews with exhibitors on the floor, show webcasts of live in-person presentations, perhaps launch a drone video of what's happening on the ground, or stream videos of awards or other presentations. Company events can bring remote attendees to the live stage with streaming and live online chat interaction.

Hanging onto old tech or not paving the way for more choice is the easy option. But now is precisely the time to experiment, learn and improve. It won't be easy. But it's the only way to generate renewed excitement and deliver an experience that differentiates your event programs this year.

Educate and educate some more

Critical to the hybrid model's success is educating attendees and setting expectations, explaining how the virtual and in-person components work together, and highlighting what attendees will recognize or is brand new.

Events this year are launching with added pressure – to make up for lost revenue and engagement. Securing more bodies for the show floor or logins for a virtual session will be tough, there's no doubt. At the same time, companies hosting their own events want to create an outstanding experience for employees, customers, or partners regardless of how they participate.

One thing is for sure; not building out and communicating a hybrid offering will only make your job as an event marketer or professional much harder this year. Leverage the improved event technology that is available, renew the event experience for your guests, and don't settle for a "one or the other" approach.?