Facilitation - Discovery, Design, Delivery
Arvind Murwaha
Author, Transformation Coach and Consultant - Helping Leaders and Organizations get better results.
It has been a roller-coaster journey past decade or so ... such a wide range of challenges and opportunities to impact businesses and people.
?? Across industry domains- from diamond exporters to automotive sector. From tech start-ups to power industry. From interior designer to infrastructure sector.
?? Across wide range of topics. From Leadership development to Team building. From Strategic Planning to Facilitator development. From Balance Score Cards to Executive Presence !
?? And from sessions for 10 people to sessions for 160 people !
The common denominator in all these assignments has been 'facilitation' !
So what makes facilitation so impactful? For me it has been working at three distinct phases of facilitation-
Discovery
This starts with the first conversation with the client. Even before sharing our approach with the client, we need to understand the context. What are stakeholder expectations. What outcomes are expected. What cultural aspects need to be considered.
I often hear facilitators say - 'the clients don't understand what is facilitation'. And the pain point of businesses is - we as facilitators don't understand their business context.
Discovery phase addresses this gap. There is a lot to it. We should not hurry into providing a solution. We need a structured approach to 'uncover' the right context.
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We need to remember - facilitation may be content neutral, it is not context neutral !
Design
Structuring and designing the solution takes lot of time and energy. We have to question ourselves again and again on the effectiveness of the solution. Experience indicates that a design determines the quality of the intervention.
A good design provides proper structure. An excellent design enables flexibility. There has to be a balance between detailed guidelines and directional flow.
Delivery
Almost all of us pay a lot of attention on how we deliver the solution, how we facilitate. As a trainer I came across what was termed as "platform skills". As a facilitator we need to mentally 'climb down' from the platform !
Most facilitators try and focus on what is the right thing to do as a facilitator. And that knowledge is required. For me what has worked is to focus on how I should be thinking as a facilitator. How I should be feeling as a facilitator. And what should I be valuing more as a facilitator !
Discovery-Design-Delivery --- this is simple to state. Not easy to do justice to. I have been able to make frameworks for each of these. These have worked for me and have worked for facilitators to whom I could pass it on to.
Will share more and more... so keep a look out!
Meanwhile share your thoughts on Discovery-Design-Delivery. What has worked for you.
LinkedIn Top Voice | Founder | CEO | Mentor | Walmart-Flipkart ? Hyatt Hotels ? Reliance ? Jubilant ? Future Group ? XLRI | IIM Ahmedabad | IHM Kolkata
6 个月Thanks for sharing Arvind! Beautifully narrated. One key underlining theme that has emerged from your article is facilitation is a gradual process. Leveraging the 3D approach will certainly have a deep impact on the effectiveness of the programme.
Capability Development consultant - Sales training , soft skills , behavioral . Leadership & Management training. Facilitation. OD interventions. End to end training cycle execution
6 个月( We need to remember - facilitation may be content neutral, it is not context neutral !) Indeed ! I will share it elsewhere, with due credit to you. This is an important nuance.
Capability Development consultant - Sales training , soft skills , behavioral . Leadership & Management training. Facilitation. OD interventions. End to end training cycle execution
6 个月Touche, you nailed it ! ( I often hear facilitators say - 'the clients don't understand what is facilitation'. And the pain point of businesses is - we as facilitators don't understand their business context. Discovery phase addresses this gap. There is a lot to it.)
Capability Development consultant - Sales training , soft skills , behavioral . Leadership & Management training. Facilitation. OD interventions. End to end training cycle execution
6 个月( the key is entering into the world of the participants and that is where the Discovery plays such a vital role, they will come with their WIIFM and if it does not get answered in the first hour or so they will feel out of place,) Beautifully and powerfully put. You nailed it !
Dafolle - Ton agence de design en illimité
6 个月facilitation goes deeper than markers and charts. exploring crucial phases for better outcomes!