Facilitating the Procedures for Illiterate and Elderly Customers (65 and above) when Dealing with Banks

• The Bank accepts the stamp and fingerprint as an alternative to signing all procedures, in case it is difficult for the customer to sign.

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• The possibility of the customer using an assistant from within the branch, as well as the bank helping the customer when filling out the forms, conditioned that this is done by two bank employees collectively, in addition to witnesses if the customer requests it.

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• The possibility of cash withdrawal for the elderly from inside the bank branch without being restricted to waiting and providing special waiting numbers separate from regular customers.

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• The bank is allowed to conduct home visits for the elderly by the bank's branch staff to provide the required banking services.

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• Documenting the banking transactions carried out by illiterate customers - after obtaining their consent - by audio or video for transactions that take place inside the bank branch directly and making them available at any time and securing them.