facilit8 Insights (SJP) Issue 1

Welcome to Our Newsletter!

We are thrilled to welcome you to the very first edition of our monthly newsletter. As the directors of facilit8, our goal has always been to empower financial advisers by offering unparalleled support in paraplanning and administrative tasks. This newsletter extends our commitment to serving, engaging, informing, and growing alongside our valued clients.

In each issue, you can expect to find:

Expert Tips and Best Practices: Discover actionable insights and practical advice to enhance your financial advising practice. Our experienced team will share their wisdom on everything from efficient client management to optimising your daily operations.

SJP News and Updates: In the ever-evolving landscape of financial advice, staying updated with the latest news, regulatory changes, and advancements is not just important—it's essential. In this section of our newsletter, we bring you the most recent and relevant updates from St. James's Place (SJP), keeping you informed and ahead of the curve.

Highlighting facilit8's Services: Each newsletter will spotlight one of our many services. You can learn how these services can streamline your workflow, enhance productivity, and ultimately benefit your clients.

References to Our Blogs: Dive deeper into subjects that matter to you with references to our latest blog posts. These blogs are crafted to give you an in-depth understanding and advanced strategies for growing your financial advice business.

Client Success Stories: Be inspired by stories of how your peers leverage facilit8's services to achieve remarkable results. These testimonials are not just stories of success but also examples of practical application of our services.

Meet the Team: Get to know the people behind facilit8. We believe in building strong relationships, and introducing our team is a step towards creating a more connected community.

This newsletter is more than just a monthly update; it's a resource designed to aid your professional journey. We'd like to invite you to read, reflect, and provide feedback or suggestions. Your engagement is invaluable in making this a meaningful and collaborative resource.

Thank you for being a part of our journey. We look forward to many more opportunities to connect, learn, and grow together.

Warm regards,

Jonathan & Craig

Directors, facilit8 Business Support

News and Updates from SJP

CYC Toolkit Update and Common Errors

SJP has updated their CYC guidance and clarified what should be included when running a CYC for pension drawdown cases. The updated document can be found here. This toolkit provides a detailed approach for each case type and covers the various scenarios you may face with replacement business.

We have a CYC Common Errors document, compiled by Business Assurance, that supports the CYC toolkits but is packed with simple explanations of common errors. If you would like a copy, please get in touch via email at [email protected] to request your document.

Lead Management in Salesforce

You may have missed this from a weekly update in December. Leads in salesforce (which now replaces prospect manager) will be deleted unless there is activity recorded on salesforce within 3 months, starting the 1st of February.

Details on Lead Management in Salesforce is available here

Tax Year End

There are 62 working days until the end of the tax year. Some resources have been made available to those who opted out of the centralised mailing, which you can access here.

Careful planning and execution of your tax year-end plan is critical to ensuring all business is completed in adherence with the cut-off periods.

If you need any support with this, please reach out here

OAF Switch Off and Refunds

If you missed it, there was an update on the OAF switch-off published on the 24th of January 2023; this included details of the process for communicating with clients and the potential refund and the impact on you as a business; the full details are available here.

ACM 2024

The annual company meeting took place on Friday, the 26th of January, at the O2; the general feedback we heard from the event was that it was a positive experience for all who attended or watched the livestream. To access the summary of the day, you can visit the SJP sharepoint link available here

SJP Mandatory Training

SJP recently released their Mandatory Training Calendar, publishing the dates that you are required to complete essential training; this is available here

Spotlight on Client Servicing by facilit8

In the fast-paced world of financial advising, exceptional client servicing is crucial to success. At facilit8, our Client Servicing support is tailored to enhance client relationships while freeing you to focus on core advisory tasks.

Why Choose Our Client Servicing?

Personalised Client Interaction: We manage all communications, ensuring clients feel valued and connected.

Efficient Diary Management: Our team expertly handles your scheduling, making your client meetings seamless.

Event and Feedback Management: From organising events to gathering client feedback, we cover all aspects to boost client engagement and satisfaction.

The facilit8 Advantage

Our service enhances client retention and allows for scalability without additional staff overhead. With our professional and consistent approach, you can focus on what you do best – providing top-notch financial advice.

Would you be interested in elevating your client servicing experience? Discover more about how facilit8 can transform your client relationships:

Explore Client Servicing by facilit8 (https://www.facilit8business.com/services/client-services)

?? Ready to revolutionise your financial advisory service?

?? Get in touch with our team of experts today. Let's discuss how facilit8 can tailor a solution that fits your unique needs.

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Recent Blogs

Empowering Client Relationships: Strategies for Financial Advisers

In our latest blog post, we delve into practical strategies for financial advisers during the critical information-gathering phase. Building strong client relationships is essential; this phase sets the tone for your advice journey.

Discover key insights on efficiently gathering client information while fostering trust and engagement. Learn techniques that streamline your processes and enhance your client's experience.

Curious to learn more? Dive into our full blog post for a comprehensive guide:

Read More

Unlocking Potential: The Strategic Role of Outsourcing in Enhancing Financial Adviser Efficiency

In the fast-paced world of financial advising, efficiency isn't just a buzzword—it's the cornerstone of success. That's why our latest blog dives into the transformative power of strategic outsourcing.

Discover how facilit8's tailored outsourcing solutions empower financial advisers to streamline operations, maximise productivity, and elevate client service to new heights. From the nuanced understanding of compliance demands to the meticulous management of day-to-day tasks, outsourcing is not just about delegation—it's about partnership.

Curious to learn more? Dive into our full blog post to understand the role of outsourcing:

Read More

Client Success Stories

Richard Wilson Financial Planning - Achieving Perfect PQS Score with facilit8

Richard Wilson, a dedicated financial planner at Richard Wilson Financial Planning, has made a remarkable achievement within 18 months of joining St. James's Place. His commitment to exceptional service and operational standards, coupled with the support from facilit8, led him to attain a perfect Partner Quality Score (PQS) for 2023. This score is a testament to Richard's quality of service and documentation standards for his clients.

The facilit8 Advantage: A Catalyst for Success

Joining St. James's Place in July 2022, Richard faced the challenge of quickly adapting to the high standards expected by the partnership. The PQS is a rigorous assessment tool St. James's Place uses to measure the quality of its advisers. Achieving a perfect score in such a short time is a significant accomplishment, demonstrating Richard's commitment to his clients and his business. facilit8 played a crucial role in this success story. By providing comprehensive administrative and operational support, facilit8 enabled Richard to focus on what he does best – offering exceptional financial advice. The team's expertise in managing the intricacies of the financial advice process allowed Richard to maintain high service levels, ensuring that every client interaction and piece of documentation met the highest standards.

The Impact: Client Satisfaction and Business Growth The collaboration with facilit8 led to Richard achieving the perfect PQS score and contributing to enhanced client satisfaction and business growth. Richard Wilson Financial Planning clients benefit from more focused and personalised advice backed by seamless operational support. This unique combination of expert financial guidance and efficient back-end processes creates a superior client experience.

Conclusion: A Partnership for the Future Richard Wilson's journey with facilit8 is a shining example of how the right support can propel a financial adviser to new heights. The perfect PQS score is more than just a number; it reflects Richard's dedication to his clients and his relentless pursuit of excellence in financial planning.

Read more case studies.

Meet the Team

Jo Williams: A Pillar of Client Success at facilit8

We're spotlighting Jo Williams, our exceptional Senior Paraplanner at facilit8. Jo's journey, from the bustling halls of Midland Bank to the dynamic environment of St. James's Place, gives Jo a wealth of experience that she infuses into the quality work provided for our clients at facilit8. It's not just her impressive career trajectory that makes Jo indispensable. Her knack for blending deep financial expertise with a genuine personal touch transforms client experience. Jo's philosophy, "Keep smiling!" isn't just a saying; it's her way of infusing positivity into every client interaction, fostering successful outcomes.

Jo's life outside the office, filled with family time, beach walks with her Labradors, and a cherished encounter with Princess Diana, adds to her rich tapestry of experiences, making her advice and insights uniquely holistic.

Jo exemplifies what facilit8 stands for - expert knowledge delivered with a personal touch, driving our clients' financial success stories. If you want to read more about Jo's experience and background, you can by visiting: https://www.facilit8business.com/about/jo-williams

As you reach the end of this edition, remember that the journey towards enhanced efficiency and client satisfaction is ongoing. The insights and strategies we've shared are just the beginning.

?? Visit our website to explore a wealth of resources, learn more about our services, and discover how facilit8 can transform your practice. Whether you're looking to streamline your back-office operations, enhance client relationships, or have a chat about the future of your business, we're here to help.

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We'd love to hear your feedback on what you would like included in our monthly newsletter, so please drop a comment below.