Facebook Ad Account Disabled Solution
Trevor W Goodchild
?? Brand Strategist | Facebook Ad Policy Specialist | Speaker | Aspiring Thought Leader
Table of Contents
What to Do If Your Facebook Ad Account Is Disabled
Are you seeking to recover from seeing your Facebook ad account disabled? You’ve come to the right place. I’ve worked at Meta and will be sharing some great tactics.
Stuck trying to recover a disabled facebook account can be a pain when Facebook aka Meta is not not helping. Today, I’m going to dive into more solutions to a Facebook ad account disabled.
After working high up at Facebook in ads, tech and the creator monetization program I help advertisers get out of Facebook jail – the smart way, not the hard way, and teach you what to do when you get the notification: Facebook ad account disabled.
In a rush to get your Facebook ads live again or pinpoint why Facebook’s bots shut you down? Simply Click here, to schedule a discovery call.
What to do if your Facebook Ad Account is disabled
The first thing I’d suggest doing is making sure you don’t fall into the trap of immediately appealing. I know, it seems counterintuitive, because you want to get your Facebook ads live right?
But shooting first and asking questions later hasn’t worked well for the police these days and it won’t work well for you, if you’re trying to recover your disabled Facebook ad account.
Also, one of the quickest ways to get scammed is to believe randos online that say, “Just give me your PayPal info and FB Login info and I’ll recover and reactivate your Facebook account.”
These are probably THE SAME ONES who would hack you later if you didn’t voluntarily give away sensitive security data.
The second thing I’d suggest is to assess how severe the flag is, what led to getting on the radar with Facebook’s bots in the first place, and locate where in your funnel you have shutdown flag at, and removing it.
In a perfect world, you’d replace the ban flags with compliant copy. But we don’t live in a perfect world do we?
So, if you can’t find all the flags in your marketing funnel that are getting you shut down, you may want to talk to an expert on this.
I’ve worked with celebrities, to SMBs, and even Facebook engineers and Twitter software engineers working for Elon Musk have asked me for help. I don’t work with everyone, but to see if you qualify,?schedule a complimentary discovery call here.
Facebook ad account disabled: Myth Busting
It’s still happening: myths being told that all you need to do is verify your Facebook Business Manager or click Request Review to get your disabled ad account active again.
This kind of advice gets you locked in Facebook jail, in an endless loop, where you’re asked to provide your ID and fill out half-working forms that lose your info before it gets to Facebook.
Now, there is a 1 in 10 chance that verifying your Facebook Business Manager will work. But you want to set up protections ahead of time instead of spinning the barrel and hoping when the hammer snaps down, that a bullet isn’t in the chamber.
I’ve talked to, literally one person was able to get their ads active again by verifying their Facebook Business Manager.
And, they tried to rub it in my face, like they’d invented the cure for cancer, not knowing the actual statistics behind how unlikely Facebook is to even reply once you’re in Facebook jail.
So, sure, Facebook CAN swoop in and both ban AND unban you, in a matter of hours or even minutes. But look at the stats.
Out of the last 1,275 advertisers and businesses running Facebook ads I’ve spoken with, 1 person was able to get help from Facebook on reactivating their disabled ad account.
One person.
What’s the success rate of that ratio?
Well, 10 people succeeding this way would be 1 percent of 1000.
ONE person succeeding using the self-service appeal tools out of 1000 that haven’t?
That’s 0.1%.
Wow.
If you are in the lucky 0.1% that Facebook DOES decide to help, congratulations.
But that is not the majority. If Facebook helps you, it isn’t because you did a strategy for recovering a disabled Facebook ad account.
It was luck.
Luck that Facebook’s backlog was low enough that they got to your case this week. Luck that the English-as-a-second-language Facebook ad support agent even understood the words you said.
And LUCK that you managed to get a disabled ad account reactivated.
But the other 1,274 advertisers? They were $h%&! out of luck trusting that Facebook would look after their disabled ad accounts. Luck is not a strategy.?
Everything you can do to reinstate including how to resolve payment issues, rejected ads, and get support.
Working inside of Facebook, I saw a lot of marketers banned & get shut down for just one word or honest mistakes. But, failing to identify the flags right away, they tried to run?new ads.
Facebooks bots interpretation of that was to drop ANOTHER ban hammer down for trying to circumvent Facebook’s systems.
When you have an ad account get disabled it stops the money from ad sales from hitting your bank account. While you can’t get that money back, you CAN prevent yourself from getting a Facebook ad account disabled.
You’ll want to make sure your bank isn’t blocking Facebook ad charges first – if they are Facebook just thinks you’re a spammer trying to steal ad space for free. Making sure the bank isn’t blocking the ad charges will help resolve those payment issues.
Getting a disabled Facebook ad account also hurts your track record with Facebook on both the front end and the back end.
To have a chance at reactivating your disabled Facebook ad account you’ll need to correctly identify what piece of your funnel triggered the automations to lay down the ban hammer.
And you may be surprised to learn it’s a flag you never thought of that triggered a Facebook ad account disabled.
But, clarity here will help resolve rejected ads. After you know exactly why you were flagged and can present this in the specific way Facebook ad support responds well to, what little support they offer, can be yours.
I have a method that has worked more often than not. Another pattern I saw while working in ads at Meta, was that marketing agencies would build up micro-flags on their ad account.
These micro flags by themselves were not enough to get, say a Business Manager disabled. But, they DO add up. And, after enough smaller flags, everything gets shut down and get folks a Facebook ad account disabled.?
There is a better way to ensure you get your ad account back. (Check out my article Facebook ad account disabled next steps).
Why was your Facebook ad account disabled?
What to try if you struggle with identifying WHY you were flagged
I think one of the most frustrating aspects of dealing with a disabled Facebook ad account is the lack of transparency from Facebook – ironic that Meta calls their facebook ad policies pages the “transparency center.”
As mentioned above, you can get your Facebook ad account disabled from crossing a threshold of smaller flags adding up to a ban-level amount. But, if you accidentally use the wrong wording, you can also get misflagged as a special ad category even if you are not in real estate or employment.??
Facebook ad account disabled: The Truth About Ad Support
Now, what is also confusing, is that Facebook ad support is ALSO guessing at how to solve your Facebook ad policy issues – these are not the decision makers, just gatekeepers.
They have no clue what to say or do, and are paid by the hour to get AS MANY calls as possible. Uh…what was that you said about Quality Control? Meantime, you’re typing fast into the chat box, screaming, “Help! I have a Facebook ad account disabled!”
But, if have not correctly identified the flag, then you won’t say the right things to Facebook ad support, that will trigger them to use their limited tools to help.
Want to stop guessing and get actual answers and a path to get ads live again?
As Liana Lang, CEO of Power Up Strategy Inc. said, “Please meet Trevor, my ‘secret weapon’ for all things Facebook compliance. I highly recommend hiring him to help you out especially if you plan to be running ads.”
Want the same white glove treatment navigating Facebook shutdowns?
Click here, to schedule a discovery call.
How to recover a disabled Facebook ad account
If you’re trying to recover a disabled Facebook ad account, first think about why you want to recover it.
Is it just to run ads?
There are otherwise besides recovery to run ads. Ironically, the best solution for recovering a disabled Facebook ad account can sometime be just taking a new approach, whose end result is live Facebook ads bringing your company revenue.
Facebook has 3 billion daily active users now, and have more money than they know what to do with especially after firing a bunch of people in the great tech layoffs.
You’re better off reading articles like:
How to Remove a Restriction on a Facebook Ad Account?or watching one of my videos on what to do in these situations, than hear the copy and paste responses pasted into Facebook ad support chat to you when you’re chatting in about a Facebook ad account disabled.
What to do if you get a Facebook ad account disabled
If you get a Facebook ad account disabled, check the rest of the ads running in Facebook ads manager, and see what are duplicated for ad copy and creative, from the ads running in the ad account that got restricted. Find commonalities and narrow down why you were restricted, then remove the offending copy from your entire funnel.
Recognize the signs of a disabled Facebook ad account
The first sign you’re dealing with a?Facebook ad account disabled situation, is of course, the notification Facebook or Meta gives you. But, you may start to see your reach and spend get reduced before you get shut down.
The impact of a Facebook ad account disabled
Each rejection you get, no matter what kind,?will add a black mark on your Facebook credibility. It’s kind of like each conviction on your criminal record affects your ability to get a new job.
Just like poor customer feedback in reviews on Facebook Business Pages can lead to a dip in the quality score, and eventually advertising restricted, so can a disabled ad account.
The real impact of getting a Facebook ad account disabled is in the ad assets that are now on the chopping block to get banned before a total shut down. It’s about machines, having less faith in humans, as crazy as that sounds, it’s how the automations work.
领英推荐
The rise of the machines. So call me the Resistance, trying to educate advertisers on all the friggin trapdoors in ad policies and ad machines.
Get your discovery call here, complimentary.
Why did you get a Facebook ad account disabled?
Waking up at 3:00am, refreshing Ads Manager, looking for some sign of hope, you keep asking “Why did I get a Facebook ad account disabled?!!”
Machines man, I tell you. Way before the lay offs began, when my coworkers at Meta, product marketing managers and PMs were sent packing, Facebook had begun relying on automations for policy flagging. The issue is, the bots don’t get human context.
And, after a period of time, if your rejections outnumbered your approvals, instead of being tried before a jury of your peers, this Kangaroo Court was chaperoned by ANOTHER machine that monitored the OTHER machines…it became a game of simply statistics. Understanding how that works, is one of the keys to staying out of Facebook jail.
How to prevent your Facebook ad account from getting disabled
The best way to prevent your Facebook ad account from getting disabled is to do regular audits for Facebook ad policy violations. Make sure your ads are compliant before submitting them.
Don’t use submitting Facebook ads as a way to find out if you are going to get banned. Instead, use an expert on Facebook ad policy to add further protection to your money maker – the ad account.?
Facebook ad account disabled: Understanding Facebook’s Ad Policies
When avoiding getting a Facebook ad account disabled, it’s important to consider Facebook’s policies. Facebook wants you to advertising, but they don’t want you to be too offensive to their customer base.
And on Facebook, the customer IS the product. If you get that, you get how valuable each Facebook user is to Facebook. Filter your POV about Facebook ad policies through that understanding and you may start to grasp how this works.
Immediate Steps to Take after hit with a Facebook ad account disabled
The immediate steps to take after getting hit with a Facebook ad account disabled, is to first, stop what you’re doing. Don’t try to edit the ad immediately – it’s a dumb mistake born out of panic most people make. The 2nd thing to do is make sure there are not any bad actors in your Facebook Business Manager who are dealing with Facebook issues ELSEWHERE. And of course make sure you haven’t been hacked.?
Facebook ad account disabled: Submitting an Appeal to Facebook
So, once you have confirmed you have a Facebook ad account disabled, you’ll want to devise a strategy to appeal the ban. That strategy, by the way, doesn’t mean cursing out Facebook ad support.
Or just hitting the appeal button as fast as possible. Or not using ANY strategy when appealing, then several weeks later feeling like: You essentially have 2 main strategies for a successful appeal: telling Facebook ad support WHY you got shut down, and 2. Making them, through specific language, use what limited tools they have, to submit an appeal for you.
Conclusion: Navigating through Facebook ad complications
How I turned things around for an ad agency stuck in Facebook jail
When Jack Randall of SocialFlight, Inc. contacted me, he didn’t know what to do. Facebook went silent, and Jack didn’t know how severe his Facebook ban was. Meta wouldn’t tell Jack if he had a chance of recovery or?what to do to get his ads live again.
Or the timeframe for getting this fixed. Luckily, Jack found me, and I helped him uncover why he was banned, and took the appropriate steps to get his funnel compliant and his Facebook ads running again.
Want this experience as well? Schedule a complimentary discovery call here.
How to Recover a Disabled Facebook Account
The truth about people promising to recover your disabled Facebook ad account
An additional challenge as a business owner you’ll have to overcome is when googling “how to recover disabled facebook account” you’ll get tons of articles only aimed at NON-advertisers who are NOT businesses with skin in the game.
Most of the folks who read those articles have forgotten their passwords or gotten hacked(for the most comprehensive guide on what to do if you’ve been hacked while running Facebook ads, click here)
Sadly, many people online try to take advantage if you if you are googling how to recover a disabled Facebook ad account. They’ll send you emails as well with fake links in them.
Don’t get ripped off! Read How to Recover Facebook Ad Accounts now
As far as how to ACTUALLY recover a disabled Facebook ad account, you have 48 hours to make your appeal, and use an effective tactic to communicate to Meta that:
A. You understand WHY you were banned.
B. You are committed to following the policies from here on out.
C. You have identified and REMOVED the offending content from your funnel.
If you’ve been shutdown a lot but never got answers, you’re like one of my clients, Steve Martinez, Vice President of Apollidon Learning.
“Trevor took us through the process of getting one of our University of Texas ad accounts reinstated (within minutes). He offered some critical insights to why our Facebook Ad Account was disabled and shared options to reduce our chances of future issues. We have a better understand of how the algorithm works and know exactly what to do and say if our account gets disabled again.”
Want to see how I can help you? Schedule a free discovery call here.
FAQ
Frequently Asked Questions
1. How to fix ad account disabled on facebook
Your first step should always be to stop active ads running with the same copy as the rejected ad, then audit your funnel for flags, and appeal using the strategy outlined in the appeal section of the FAQs
2. How to enable my disabled facebook ad account
If you have a spare ad account in your Facebook Business Manager that you can run ads from, feel free to. BUT, identify the micro and major flags FIRST, so as not to repeat the same mistake.?
3. How to appeal a disabled facebook ad account
As far as how to appeal a disabled Facebook ad account, you’ll get 48 hours to make your appeal. The best strategy is to communicate to Meta | Facebook that: A. You understand WHY you were banned. B. You are committed to following the policies from here on out. C. You have identified and REMOVED the offending content from your funnel.
You can also get some top tips on facebook ad policy in this complimentary eBook: Top 5 Reasons Agencies Fail at Facebook
4. how to get disabled ad account up and running
Depending on how long your ad account was disabled, sometimes, if your appeal is written correctly, the appeal itself CAN potentially get you reactivated, if you understand to communicate with Facebook ad support correctly.?
5. How Many Policy Violations Before Account is Shut Down?
Typically, it’s a 1 to 10 ratio. For every single rejected ad that you get, you’ll want 10 Facebook ads that are approved. After a pattern of behavior is established by machine learning, from Meta’s automations, you may spiral rapidly into Facebook jail if your ratios aren’t correct. 3 consecutive ads getting rejected risks your ad account getting disabled. But, it also depends on how severe the ban is.?
And, if this still all seems too confusing, your clients are yelling at you to get ads live to bring in money, simply schedule a complimentary Facebook discovery call here
6. How to remove restriction on facebook ad account
As far as removing a restriction on a Facebook ad account, if we’re talking about a disabled ad account, well, you can rehabilitate your funnel and then appeal, possibly getting it reactivated if you do this SMART (I have methods that work if you’re in the appeal window). But as far as removing a restriction from Facebook ads, see the previous FAQ answer: you need to get in a positive approval-cycle ratio.
7. how long does facebook take to review restricted ad account
Now, ask yourself, is it an election year? Have there been over 20,000 Meta employees laid off? Did you word your appeal using specific language Facebook ad support can and?will respond better to? These are the factors in play. Typically, you get an answer within a week. If you have a more severe ban or are in the special ad categories, you?may get an answer?faster but it won’t be one you like. Severe bans end up as permanent restrictions and they deliver that ban hammer faster than other lighter Facebook ad policy restrictions.?
8. how to fix your access can’t be reinstated because too much time has passed since we restricted your account
In a situation like this, your recovery options depend on what is banned: a) Facebook Ad Account b) Facebook Business Page c) Facebook Business Manager d) Facebook profile
So, each one may have a different recovery option, depending on your situation, and type of ban it is, as well as your particular niche or business’s vertical, and the health of the accounts before the ban. Want to get a pathway to get Facebook ads live? Schedule your complimentary discovery call here.
9. How To Get Your Disabled Facebook Ad Account Back?
First, let me also address the elephant in the room: personal and emotional attachments to disabled ad accounts. I’ve worked with tons of Fortune 500 level companies, and the amount of hair pulling and FML-ing over ONE ad account being disabled, is incredible. Sometimes, it’s faster, and cheaper, to just start a new ad account, and relaunch, rather than recover a tainted asset. That being said, the same answer applies here to the instructions above, for appeals
10. How to unblock your Facebook ad account
Now, unblocking an ad account, may be possible if you get in fast enough with the right kind of messaging to Facebook ad support. While they are the gatekeepers, and don’t have any real power, they CAN talk to the right folks who, if you word your appeal right, can unblock your Facebook ad account. And of course, if you need next-level assistance, I’m always available to chat and see if it’s a good fit here.?
Recover Disabled Facebook Account Learn More
Anyone who says they’ll recover disabled facebook accounts is lying. Spammers will say things like paypal me $60 and I’ll get your ad account back. That’s a lie.
You’ll be ripped off if you think these hackers can help you recover from issues with a Facebook ad account disabled.
Account Managers at Facebook are the only ones who can actually recover your disabled ad account.
Now, if you’re contacting me within 24 to?at the max 48 hours after getting shut down (a week at the longest for a slim chance), I may be able to write an appeal for you, depending on why you were shut down.
Outside those 2 options, appealing is harder than relaunching. Even if you spent a week reading Facebook’s Ad Policies you’d still be at risk of a shut down because there are 10,000 more Facebook ad policies Facebook’s bots flag you that Facebook isn’t transparent about.
What if you had a guarantee that your ads were compliant?before they went live on Facebook? Keep reading for these answers and more:?
New Solution to Facebook ad account disabled
Ad agencies: tired of getting the silent treatment from Facebook when all you want to do is get your Facebook ads live and revenue in the door? I’m a Facebook ad policy specialist who worked at Facebook and I’m trusted by high level brands that take accuracy and results seriously.
I can show you how to resolve FB bans even if Facebook ad support is useless to resolve ad account restrictions. Don’t lose any more money from Facebook bans and schedule your call with me now. Don’t take my word for it, let my clients tell you what it was like working with me:
It shouldn’t be a mystery on what to do to recover from a ban. I strive for customer satisfaction, being a business owner myself.
My clients have included the social media marketing agencies of Tony Robbins, Harv Eker, and Dean Graziosi.
How much is it costing you to have a disabled Facebook ad account? Talk today.? I’m featured on the Queen of Facebook Mari Smith’s Marketing Essentials Course. If you want to skip the line before this offer ends, immediately secure expert-level Facebook consulting. Book a call with me now!
If you’re ok with waiting a bit longer, and entering the waitlist to see if you’re eligible – Schedule a call or contact me via email.
Free eBook:?Top 5 Reasons Agencies Fail at Facebook
Joint owner of Alpacas of East Anglia & East Anglia Alpaca Mill
6 个月But once your personal profile that is linked to your business profile(s) is hacked & disabled you can no longer login to ad manager or any other part of meta.
Digital Marketing Specialist - SEO | Web Design | Email Marketing | Paid Ads
9 个月What about personal facebook accounts? Mine was disabled. Can you help with that?
Innovation Driver | Serial Entrepreneur | Digital Marketing | Nonprofit Fundraising | Social Media Strategy | Blockchain Technology | AI Enthusiast | Love LI Polls ??
9 个月I can totally relate to the frustration of a disabled Facebook ad account! Can’t wait to check out your insights. ??
Can't wait to read your insights on navigating through a disabled Facebook ad account! Trevor W Goodchild Facebook Ad Policy Specialist
Absolutely resonates! Dealing with a disabled Facebook ad account can be a real headache. Your insider perspective from working at Meta provides invaluable insights. Can't wait to dive into the article and gain some actionable strategies. Thanks for sharing your expertise!