Eyes on the Scene: Improving Scene Safety Through Video to ProQA

The integration of technology has been a driving force behind the advancement of emergency communication systems, with the Department of Homeland Security going so far as to say that access to the best tools and resources available is critical for responders and operators.

The integration of new technology in emergency communication systems is transforming the way telecommunicators operate. New multimedia technologies are providing real-time visual insights into incidents, fundamentally altering the landscape of emergency response.

Despite this, many factors have led to centers being unable or slow to keep up with emerging technologies. This lack of adoption has sometimes led to inefficiencies, a loss of public trust, and lower levels of safety that could be improved by new technologies.

Technology in Emergency Communication

One such technology that is revolutionizing this domain is access to emergency callers’ smartphones to provide live video feed of the scene. The prevalence of video options for calling across other industries has created a public demand for video calling for emergency services. In answer to this demand, Priority Dispatch partnered with Carbyne and created Video to ProQA.

Traditionally, emergency communication has primarily relied on verbal exchanges between Emergency Dispatchers and emergency callers. When used in concert with proven protocols for interrogation and dispatch, this method has served and will continue to serve communities well. Still, there has been a growing need for more comprehensive tools to handle the many idiosyncrasies of Emergency Dispatch – that’s where Video to ProQA comes in.

Why Video to ProQA was Created

We developed Video to ProQA with Carbyne to meet the needs of evolving Emergency Communication Centers (ECCs), created by the expansion of responsibilities for Emergency Dispatchers. These new duties necessitate a solution that provides situational awareness, quality information, resource allocation, and risk management in real-time.

Video to ProQA allows Emergency Dispatchers to view live video feeds from callers once help has been dispatched, giving them eyes on the scene before First Responders arrive. This enhanced situational awareness gives time-critical information to First Responders through the eyes of trained Emergency Dispatchers.

How Video to ProQA Improves Scene Safety

One of the most significant advantages of Video to ProQA is its capacity to enhance scene safety. It empowers Emergency Dispatchers by providing real-time video feeds, allowing them to quickly assess the nature of the scene, get the scene prepared for First Responders, and ensure the safety of the caller, responders, and bystanders. This visual clarity offers immediate insight that verbal descriptions might lack.

Video sharing offers a wealth of additional information. Body language, facial expressions, and environmental context captured in the visuals can be instrumental in gauging the situation and facilitating an appropriate response. This level of detail can be the difference between a safe and an unsafe scene.

Video to ProQA not only improves scene safety but also enables enhanced communication between emergency personnel. The ability to share insights gained from the live feed with First Responders ensures that everyone has access to the best information possible. This synchronicity minimizes unexpected surprises, promotes on-scene safety decisions, and fosters teamwork. In a world where coordinated and timely responses can make all the difference, Video to ProQA is nothing short of a breakthrough.

In the quest to make our communities safer and our emergency responses more efficient, technology plays an invaluable role. Video to ProQA is a testament to the power of innovation in this field. By providing eyes on the scene for Emergency Dispatchers, this technology offers not only enhanced situational awareness but also the potential to prevent unnecessary confrontations and provide data for evidence-based approaches. As we continue to integrate technology into our emergency response efforts, solutions like Video to ProQA are at the forefront of shaping a safer and more efficient future for public safety. The adoption of Video to ProQA is a vital step toward improving scene safety. For more information of Video to ProQA, visit www.prioritydispatch.net/video-proqa.