The Express Digest - June 23 Issue
Express IT's Monthly Newsletter

The Express Digest - June 23 Issue

Welcome to the latest edition of the Express Digest, bringing you the highlights for this month. In this newsletter, we'll explore the responsible usage of ChatGPT, introduce the "exceptional" playlist curated by our team, delve into the benefits of passkeys over passwords, and much more.


How To Use ChatGPT At Your Business Responsibly:

It wouldn't really be an up-to-date tech newsletter without mentioning ChatGPT, which has revolutionised the way businesses interact with their customers. It has also affected how they get things done. Teams are using it for everything from emails to generating ideas for product names. The tool’s personalised and informative responses in real-time definitely draw you in.

But integrating ChatGPT into your business operations requires careful consideration. You want to ensure that things don’t get out of hand with employees using the tool irresponsibly.


  • Understand ChatGPT’s Weaknesses
  • Define ChatGPT’s Role
  • Consider Customer Privacy
  • Ensure Human Oversight
  • Integrate ChatGPT Into Your Existing Customer Service
  • Measure Performance and Optimise
  • Be Transparent About Using It


Did you know:

The first known computer programmer was a woman named

ADA LOVELACE


The Express IT Playlist:

Music holds incredible power; it can serve as a fantastic source of motivation and a much-needed morale boost, especially when your office feels hotter than a faulty Galaxy Note 7 from 2016. That's precisely why our team has curated a captivating Spotify playlist packed with our all-time favourite songs.

We often play it on one of the office TVs while working, setting the perfect ambience. So, if you're curious to tune in and hear what fuels our productivity, simply follow the provided link (although we advise adjusting the settings to filter out explicit content—ahem, thanks Damon and Laurance).

https://open.spotify.com/playlist/6JrMqL08veMJYJmapp1xOl

Here's a fun fact: Among the song requests we received, Harry managed to limit himself to just two choices, including the timeless hit "Barbie Girl." Ironically, he can't help but grumble each time it graces our playlist.


Need A Laugh:

Why did the computer go to art school?

Because it wanted to learn how to draw better "bytes"!


Time to Swap Passwords for Secure Passkeys?

Passwords, while widely used, are weak and prone to theft due to reuse and easy guessing. Passkeys, a better alternative, provide enhanced security and convenience.

Passkeys generate unique codes based on user and device information, acting as digital credentials for web services without the need for usernames and passwords.


Advantages of Passkeys:

  1. Higher Security: Passkeys are difficult to hack, especially when incorporating biometrics and device data.
  2. Improved Convenience: A single passkey can be used across multiple accounts, eliminating the need to remember complex passwords.
  3. Phishing Resistance: Passkeys prevent phishing attacks by requiring device authentication in addition to passwords.


By adopting passkeys, businesses can strengthen security and streamline authentication processes.


Printer Security: Don't Overlook It!

While many worry about computer hacking, they often neglect the vulnerability of their wireless printers. These devices are frequently used sporadically, such as when printing tax forms or mailing labels.

Printers are often out of sight and out of mind, until an ink refill is needed. However, hackers have them in mind. Unsecured printers are prime targets for criminals seeking access to home networks.


Protect your printer with these tips:

1) Change default login credentials.

2) Keep printer firmware updated.

3) Use a network firewall.

4) Disable unused ports or services.

5) Educate your family on cybersecurity best practices.


Don't overlook printer security—take proactive measures to protect your home network.


We Love Referrals:

The greatest gift anyone can give us is a referral to your friends. Referrals help us keep costs down so we can pass the savings to our clients.

If you refer a friend and they become a client, we’ll gift them the first month of service for free and we’ll gift you a £100 Amazon Gift Voucher, to say thank you.

Simply introduce me via email to [email protected] and I’ll take it from there. I personally promise we’ll look after your friend's business with a high level of care and attention (just like we do with all our clients).


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