Exploring the Vital Role of Facility Management with Ryan Fountain, Facility Director, VXI Global Solutions

In the latest episode of "The Clean Slate" podcast, host Trista Sobeck dives into the world of facilities management with special guest Ryan Fountain, the Director of Facilities at VXI Global Solutions.

This episode offers a compelling look into the often-overlooked but crucial domain of facility management and how it keeps the wheels of business turning smoothly.

Watch the Podcast on YouTube and click here:

An Introduction to Facilities Management

Facilities management is the backbone of any organization, responsible for maintaining the physical environment that enables day-to-day operations to run seamlessly.

Ryan Fountain, with his extensive experience at VXI, provides an insider's perspective on this multifaceted role. VXI Global Solutions supports a diverse range of customer service operations across various industries, from healthcare to automotive services, and Ryan is at the helm of ensuring that their infrastructure supports these diverse needs.

Behind the Scenes with Ryan Fountain

Ryan's role encompasses a wide array of responsibilities, from managing building utilities and supply chains to vendor management. His humorous analogy of being a "behind-the-scenes" influencer is spot-on; many people don't realize the critical nature of his work until something goes awry.

Ryan likens his work to a domino effect — when all is aligned, operations flow smoothly, but any misalignment requires swift intervention to maintain balance.

The Dynamics of Modern Customer Service

Ryan shares insights into the evolving landscape of customer service, emphasizing the shift towards diverse support methods. While traditional call centers conjure images of phone banks and chaos, VXI is adapting to changing consumer habits by integrating virtual support systems alongside traditional phone services.

This hybrid model accommodates the modern consumer's preference for on-demand, 24/7 service, a testament to VXI's global and adaptable approach.

Adapting to Client Needs

An intriguing part of the discussion focuses on how VXI tailors its services to meet specific client needs. Ryan explains how different clients have unique expectations, which VXI accommodates by creating facility environments that mirror the client's culture and standards. This adaptability is what sets VXI apart, allowing them to cater to a wide array of customer service requirements.

The Essential Partnership with OpenWorks

Ryan's praise for OpenWorks highlights the importance of collaborative partnerships in facilities management. OpenWorks, known for providing comprehensive solutions, enables Ryan to support a vast range of facilities efficiently.

Whether it's a school, hospital, or call center, OpenWorks integrates seamlessly to offer tailored services that enhance operational success.

For facility managers and business owners, this episode of "The Clean Slate" offers valuable insights into the intricacies of facilities management and its pivotal role in organizational success.

Ryan Fountain's experiences underscore the importance of a holistic approach, where every detail, from janitorial services to providing a welcoming break room environment, contributes to a thriving workplace.

Tune in to "The Clean Slate" to explore these themes further and discover how Ryan Fountain and VXI Global Solutions are setting the standard for facility management excellence. This episode is a must-listen for those eager to understand the dynamic and essential nature of facility management in today's business world.

Connect with Us: OpenWorks Website: https://www.openworksweb.com/resources

VXI Website: https://vxi.com/

Trista Sobeck LinkedIn: linkedin.com/in/?tristasobeck??

Ryan Fountain LinkedIn: linkedin.com/in/ryan-fountain-a0b70130

If you enjoyed this episode, please subscribe and leave a review on your favorite podcast platform. Your feedback helps us bring more valuable content to you!