Exploring strategies to streamline the introduction of new products and services.

We brought together energy and utility leaders, including Business Development Representatives, CEOs, CFOs, Heads of Operations Transformation, COOs, Managing Directors, Growth Product Directors, and Digital Service Directors, to explore strategies for streamlining the introduction of new products and services.?

But first, a little intro...

Multi-utility companies offer comprehensive packages encompassing primary services such as energy (including renewables), gas, and water, alongside diversified solutions including heating & cooling systems, EV charging, waste management, and more. Additionally, tailored installation options available cater to specific needs, from traditional meters to specialized equipment like EV charging stations and IoT devices.

Through the provision of additional home services, energy suppliers carve out a pathway to navigate through tight retail margins and combat the threat of high customer churn within a competitive market landscape.

But how to manage 'multi-offering’ and expand new products and services efficiently under fierce competition? MaxBill explored the topic during the webinar, and we share the top 7 insights here.??

1. Comprehensive Service Management: Organisations need to implement solutions that allow for the efficient management of multiple services and product lines within a unified platform to streamline operations and optimize resource allocation.
2. Infrastructure Readiness Assessment: Tech leaders should conduct thorough assessments of infrastructure readiness before launching new services, ensuring that necessary equipment installations, such as meters or specific installations like EV charging stations, are in place to support service delivery.?
3. Advanced Metering Infrastructure Integration: Utilities need to integrate advanced metering infrastructure support to effectively monitor and manage various metering options, including pre-paid meters, smart meters, and standard meters, to enhance service delivery and customer satisfaction.
4. Customized Branding and Labeling: Organisations need to be able to offer white-labeling and multi-branding options to tailor their services to different markets and customer segments, ensuring maximum market penetration and brand visibility.
5. Global Expansion Readiness: Tech leaders should choose solutions with multi-country capabilities to navigate diverse regulatory environments, languages, and tax requirements seamlessly, facilitating expansion into new markets with minimal operational friction.
6. Cross-Product Functionality: Companies should leverage systems that enable the creation of cross-product functionality, such as bundled discounts and shared consumption accumulators, to enhance the value proposition for customers and drive revenue growth.
7. Efficient Order Fulfilment Processes: The devil is in details. It's crucial to implement workflow-based order management processes to ensure swift and accurate order fulfilment, with configurable steps and support for multi-play bundles, optimising operational efficiency and customer satisfaction.

Ready to streamline your operations and unlock new revenue streams in the multi-utilities sector? Discover how MaxBill empowers energy providers to effortlessly manage complex service packages and successfully launch innovative offerings.?

Get in touch with us today to explore the possibilities and revolutionise your business!