Exploring limehome's operational dynamics: Insights from Leidsekruisstraat, Amsterdam

Delve into the operational heartbeat of limehome post-property launch! Curious about how limehome is starting its day-to-day operations? Join us as we dive into the essentials. From upholding top-notch apartment quality to guaranteeing guest satisfaction, our operations team manages it all with precision.

Ninji, our Team Lead Operations, shares with us the key aspects of her team’s daily business, the deliberations preceding a new property launch,, and the highlights from our recent opening in Leidsekruisstraat, Amsterdam. Let's uncover the secrets behind our operational success!

Could you elaborate on the day-to-day operations of your team?

In a nutshell, our daily business revolves around maintaining high-quality standards in our apartments and ensuring our guests have a comfortable and enjoyable stay. This primarily entails managing our service providers for cleaning and linen changes, addressing minor repairs, conducting preventive maintenance, and implementing quality control measures.

What do you have to consider when opening a new location?

When we launch a new property and commence operations, our foremost considerations include securing dependable service partners for day-to-day functions, understanding the unique requirements of each building, and acquainting ourselves with local conditions and regulations. That way, we can deliver an unparalleled experience for our guests.

What strategies and processes has the operations team developed to ensure that apartment quality and guest comfort remain at the highest level?

To offer our guests the highest standard, we conduct routine apartment inspections. As a tech enabled company, we have devised digital tools and workflows to facilitate our meticulous documentation, identify areas for improvement, and collaborate with our local service providers in implementing enhancements.?

What are the biggest challenges that the operations team typically faces when a new property goes live? Were there any specific requirements in Amsterdam?

A successful onboarding of our local service providers is one of the most important challenges to overcome when bringing a new property live. Is everything ready for the first guests? Is the cleaning company familiar with our cleaning schedule? Has the laundry service been informed about a regular collection and delivery? Good teamwork with all involved stakeholders is key to achieving the best possible start!?

Particularly in the Dutch market, it’s common for our locations to lack elevators, with very narrow and steep stairs instead. This factor must be carefully considered when planning and executing our daily operations (whether it’s coordinating with the cleaning company or arranging laundry deliveries).

What were your highlights when opening the new property in Amsterdam?

Our highlight of our property opening in Leidsekruisstraat, Amsterdam, was achieving 100% occupancy on the very first night. What a fantastic start! For me - being half dutch - every new property in the Netherlands is a highlight, since this allows me to replenish my essential Dutch breakfast supplies locally ;-)

Are you still intrigued by our day-to-day operational activities?

We welcome your thoughts and questions - let's chat in the comments section below!