Exploring the Latest Insights: Your KA2 Monthly Update!
Welcoming New Partnerships: Driving Business Value with ServiceNow?
August was an incredibly busy and exciting month for us as we proudly welcomed two new customers to our Service Management and ServiceNow Practice. These collaborations showcase our dedication to driving innovation, efficiency, and excellence across industries that drive our economy.?
Our first new client, a prominent player in the energy sector, is embarking on a journey of process enhancement and operational streamlining. By leveraging the power of ServiceNow's workflow capabilities, we are committed to helping them automate and integrate previously siloed functions. This venture is more than a side project; it is part of an extensive transformational experience that will shape the future of this customer's roadmap for success.?
Our second client, a leading provider in the insurance markets, has entrusted us with a crucial role in supporting their data centre exit strategy. Our expertise in Service Mapping, CMDB, and CSDM will enable them to understand their application environment comprehensively. Armed with accurate insights, they can navigate their technology and real estate strategy with confidence and precision.?
As we embark on these journeys, we invite you to stay connected and be a part of our mission to redefine the art of the possible with ServiceNow.?
Need help with your Service Introduction and Process Enhancement and Automation? Get in touch with one of our Service Management experts today! ?
ServiceNow's Vancouver Release: 4 Impressive Features That Will Revolutionise Your Workflow?
Welcome to the beautiful world of Vancouver, where lush forests meet towering skyscrapers and the scent of poutine wafts through the air. And just like a plate of perfectly crispy fries smothered in savoury gravy and cheese curds, the latest ServiceNow release, aptly named Vancouver, is here to satisfy your tech cravings.
For tech professionals who already love ServiceNow, this update is like a gastronomic adventure through the streets of Vancouver, full of delightful surprises and satisfying experiences.?
After spending some time exploring the Vancouver release, we've handpicked four features that have left us truly impressed. So, grab your fork (or in this case, your keyboard) and join us as we dig into the exciting innovations of ServiceNow's Vancouver release.?
领英推荐
Bridging the Gap: The Vital Role of Problem Management in Incident and Change Processes
In any organisation, several critical processes play key roles. Yet, there is often one equally important process that tends to be underutilised or not given the attention it deserves to mature the process. In my experience, this process is Problem Management!??
While Incident Management focuses on swiftly restoring services, and Change Management is about controlling changes within environments, what often remains unaddressed is what happens after an incident occurs or when a change goes awry. So, how and where does the follow-up take place???
This is where the Problem Management process becomes your best friend!? According to a recent AXELOS survey, Problem Management emerges as a crucial ally. Among the three core IT Service Management (ITSM) processes, Incident, Problem, and Change Problem Management boasts an impressive 80% adoption rate. However, there is still room for improvement, as only 31% of respondents reported that it is working well, while 69% acknowledged the need for further enhancements. (Source HERE)??
So, what is Problem Management, and why should we invest time in it? ?
Carol Taylor - Customer Success Manager at KA2 explains all.
Read the full article by clicking the link below.?
To discuss any of the topics in our newsletter or to speak with one of our domain experts, please get in touch.