Explore the best ITXM content from April
The Future of IT Support – A Crowdsourced View
To better understand the possible future of corporate IT support, we asked various IT service management (ITSM) industry authorities for their opinions on the changes that will define it. This blog shares what they think the future of IT support looks like. There’s a lot of potential change for IT support ahead.
4 Key IT Support Trends and the Importance of Experience Data
This blog shares four IT support trends and links them together, particularly using experience data to highlight how adopting ITSM trends is helping or hindering business operations and outcomes and the people who deliver them.
The Dangers of Relying on DEX Tools Alone
If you look at the various solutions offered in the employee experience market, you’ll notice two main approaches – a technology-based focus, which might be called digital employee experience management (DEX), and human-centric IT experience management (ITXM). Both solutions give organizations access to experience-focused data and issues. However, the experience data and insight from a DEX solution might be insufficient to identify and improve what end-users consider to matter most. This blog looks at why experience management needs the human perspective and the dangers of relying on Digital Employee Experience (DEX) tools alone.?
HappySignals raises €12M to transform IT decision-making with human-centric data and AI
HappySignals secured a €12M round led by Mandatum Asset Management and with participation from existing investors Nauta and Vendep Capital. The investment will fuel sales, marketing, and product development for global expansion in the growing IT Experience Management (ITXM) market.
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Why Human-Centric IT Experience Management?
Join us at SDI's 'Transforming Digital Workplaces Through Service Desk Excellence' Summit on 1st May – learn how providing seamless support services to your employees improves the digital employee experience in your organization.
Report and Webinar: Global IT Experience Benchmark
The latest edition of our Global IT Experience Benchmark Report is?now available to download. The data in this full-year 2023 report is based on 1.86 million end-user responses from 130+ countries. Watch the webinar on demand and discover the crucial insights and trends uncovered in this report.
The IT Experience Podcast: Darren Rose - Keys to success with ESM
In this podcast episode, Darren Rose, a service management consultant, discusses enterprise service management (ESM) and its practical implementation.
Our favorite links this month