"Explain the status of ChatGPT as a Pirate" - What can we learn from open.ai about turning a disadvantage to an advantage

Yesterday, ChatGPT, due to the overwhelming growing interest and popularity, reached one of it's recent 'at capacity' situations, to be able to continue it's conversations.

As opposed to putting a static message?on the website, open.ai used chat GPT capabilities to rotate through many scenarios?where the engine explained it's status.

Other than the Pirate option - some others included: write a screen play about the status, explain in Shakespeare?language, write 10 jokes about the status of ChatGPT and more.

This was a very sophisticated way to use the downtime to educate people about the many capabilities as well as explain the situation in a somewhat humorous?way.

In many business situations, when we encounter crisis with customers or system downtime - we tend to look at them as they are and work solely on resolving as quick as possible. But when we focus only on the negative aspects, we may sometime miss positive opportunities.

In my many years in leading customer success activities with enterprise customers, it was sometimes difficult to solicit from them business/commercial insights about the value they were seeing, as not all of them were keen to share commercial/financial data.

On one of my recent implementations - we implemented a self-service AI engine, that helped companies bring information and resolve requests for their customers, without having to get to a human representative.

On the rare occasion that the system went down for a significant time - I used to get escalation?calls asking to resolve as quickly as possible. On most of those calls, customers were trying to stress the urgency by saying things like: "Our call volume just went up by 30% over the last couple of hours", "Our agents can't keep up with the volume", "Our phone lines waiting time just increased by 50% and our NPS is going down" , etc.

Surprisingly?enough - this is the exact data I was trying to solicit, in previous quarterly business reviews with them, that they were not willing to share...

So after the crisis was over and the situation resolved - I played back these numbers to them, and indicated that this is an example of value that our solution is providing them, on a regular basis, hence taking advantage of the situation and turning it to a value discovery activity.

When you take a step back and look at situations beyond the immediate vicinity - you may find out that there is more to see, than meets the eye....