Experimenting with ChatGPT and Virtual Training
AI promises to revolutionize information generation and consumption. While there are concerns about its uses and misuses, there is no doubt that, just as Google changed our ability to search for and find content on the Internet practically overnight, AI will have a profound impact on our ability to rapidly design, build, and participate in virtual training.
?ChatGPT is an AI chatbot that was developed by OpenAI. Released in November 2022, it was trained on a large dataset (with information from 2021 and earlier) to provide human-like responses to prompts. The more specific the prompt, the better the response. But beware: ChatGPT “hallucinates” when it doesn’t have all the information. It has been criticized for providing false information that appears to be factual. The user is wise to fact-check its output. And, because its dataset doesn’t extend beyond 2021, it can’t respond to questions about current events.
?So, what can it do? Well, it uses a language-based model to allow for conversational interaction with the user. It works by predicting the next word in a given text, which is all based on the patterns it picked up from the massive database it used in its training process.
?If you’ve not already experimented with ChatGPT, it’s time. To get started, open a web browser and go to chat.openai.com. You can create a free account there and start using it immediately. Here’s just one example of a prompt that I used:
Prompt: Create an acronym to help remember key concepts about conflict resolution.
ChatGPT: Sure, here’s an acronym for conflict resolution: PEACE
?P – Pause and take a breath before responding
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E – Empathize with the other person’s perspective
A – Address the issue calmly and respectfully
C – Compromise and find a solution that works for both parties
E – Evaluate the situation and reflect on what could be done differently in the future
It produced this solid acronym in seconds. If I was going to use it in a conflict resolution program, I would change the word “Compromise” to “Collaborate” to better reflect my conflict resolution model. I’ve spent a long time creating acronyms when I need them, and the speed with which ChatGPT gave me something to work with was amazing. As a designer, presenter, and facilitator, the possibilities I see are endless.
We recently explored the uses of ChatGPT in virtual training in a NetSpeed Nugget virtual session. From helping the presenter prepare, to supporting the producer troubleshooting a technical issue, to giving participants a creative tool for problem solving in breakout groups. Check out this 30-minute web recording, Training Hacks: Leveraging ChatGPT for Virtual Training: https://tinyurl.com/2n5e5kkk