Experiencing Rudeness
Abhimanyu Gupta, Ph.D.
![Abhimanyu Gupta, Ph.D.]()
Abhimanyu Gupta, Ph.D.
Award-winning Educator at Saint Louis University | AI Strategy Consultant
The old lady standing in front of me in the billing line at the grocery store was extremely rude to me. I made a mistake earlier. I didn't see her. So, it looked like I intentionally cut the line.
I was ashamed and embarrassed the moment I realized my mistake. I apologized many times, but she wouldn't forgive me!
Then, suddenly, her phone rang. She picked it up urgently. I figured out that her husband recently had brain surgery, and they are under extreme emotional and financial stress.
Whenever someone is rude to you, it's not about you. Almost always.
Independent Business Systems Analyst, Business Process Analyst / Consultant- Remote
2 年This realization is the basis of conflict de-escalation. Whether it's a police officer or the lady in the line at the grocery store.
Independent Business Systems Analyst, Business Process Analyst / Consultant- Remote
2 年Short, clean concept presentation. Thank you for this.
Professor at Saint Louis University & Strategic Advisor at Brado
2 年Thank you, AG, I appreciate the reflection. Makes me wonder how much ill-feeling in the world is based on misunderstandings and miscommunications. I think it was Mark Twain who said, "I spent most of my life worrying about things that have never happened."
Senior Data Scientist.
2 年we should help or support the one who is in problems instead avoiding them.so that they should get courage instead of stress...