The Experience of Restaurants
Food brings people together. It is something that we all have in common. From one part of the world to the other, people gather and make memories over food. The fun, the laughter, the energy you see and feel when you are apart, or even watching people gathered around a table to enjoy food. How can this traditional synergy be harnessed as a tool to train employees?
The ultimate goal of any restaurant is to have good food and good experiences, no matter what the genre. Staff should strive to bring this level of congruence to each table. The connectivity that brings family and friends together should be the basis of all restaurant customer service development plans. Service, re-imagined.
John Sanford
The Retail Support Group.