Experience Orchestration: Reimagining Patient Engagement across the Healthcare Journey

We're thrilled to introduce the Experience Orchestration Nexus, a groundbreaking initiative to help healthcare organizations deliver seamless, personalized patient experiences that transform engagement at every touchpoint.

Today's Experience Challenges: Why Action Is Essential Now

Healthcare providers are confronting several critical hurdles in patient engagement:

• Disjointed Patient Journeys: Siloed experiences causing an estimated 10%+ revenue loss through patient leakage
• Absence of True Personalization: Generic approaches fail to meet expectations when 75% of consumers demand customized interactions
• Fragmented Data Landscape: Inability to maintain consistent patient profiles across care settings
• Technological Barriers: Existing infrastructure limiting innovation while creating costly redundancies
• Inclusivity Concerns: Risk of excluding vulnerable populations and their caregivers through digital-first approaches

The Vision: Creating an Intelligent Experience Ecosystem

This collaborative will guide health systems beyond conventional patient portals toward an integrated experience ecosystem. Together, we'll design AI-powered, anticipatory experiences that engage patients proactively throughout their healthcare journey while optimizing operational efficiency.

Transformative Outcomes for Participants

Organizations joining the Experience Orchestration collaborative can expect meaningful results in key areas:

1. Revenue Growth Through improved patient acquisition, retention, expansion of service lines, and potential partnership revenue?
2. Cost Reduction Via streamlined operations and reduced administrative load, allowing for more efficient resource allocation
3. Differentiated Market Position By establishing competitive differentiation through superior experiences that build patient loyalty and trust

Our Collaborative Approach

This focused six-month journey consists of:

1. Phase 1: Discovery & Assessment: Evaluate your current patient experience maturity, assess consumer journey friction points, and review your technology landscape.
2. Phase 2: Architecture & Requirements: Create your experience orchestration blueprint with identity management approaches, integration strategies, and personalization capabilities.
3. Phase 3: Clinical & Operational Design: Develop AI-enhanced workflow designs, staff enablement strategies, and resource optimization models.
4. Phase 4: Business Case & Roadmap: Finalize your business case, implementation roadmap, and organizational change strategy.

Why Partner with AVIA for Experience Orchestration?

By collaborating with AVIA and our technology partner Innovaccer, you'll gain:

1. Forward-Looking Strategy Build a comprehensive vision for next-generation experience orchestration that aligns with your organization's unique needs and goals.
2. Implementation Expertise Access proven methodologies for selecting and deploying the right technologies while developing the necessary data foundations.
3. Value Acceleration Framework Implement practical strategies to capture millions in value through targeted experience improvements while maximizing existing technology investments.

Be a Part of the Transformation

The AVIA Experience Orchestration Collaborative will launch soon with limited spots available. Our intentionally small cohort ensures each organization receives personalized guidance and maximizes collaborative learning.

Don't miss this opportunity to shape the future of healthcare engagement alongside innovative peers. Learn more about the AVIA Nexus Experience Orchestration.

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