IT Experience Monthly Insights
ITXM Best Practices - Experience Officer
Are you missing an Experience Officer? You perhaps need one! This is the person who champions and takes charge of IT Experience Management projects.
The impact and benefits of Experience Management are clear when there is an Experience Officer in place. This role, typically filled by someone from the IT department, is vital in promoting and championing the importance of Experience Management to IT end-users and company employees.
What challenges does human-centric IT solve?
Is Human-centric IT the solution to the bad reputation of IT? Overemphasizing outputs can lead to the 'Watermelon Effect' and result in unhappy and unproductive end-users.
Relying on traditional IT metrics creates a mismatch between what Enterprise IT teams think and what their end-users are experiencing and feeling about IT. We call this the “Watermelon Effect”, where SLAs look green on the outside, but end-user experience is, in fact, red on the inside.?
Human-Centric IT Experience Management for the Future of Work
Listen to our CEO Sami Kallio and Nishant Sharma from HCL as they discuss the future of IT experience management.?Sami talks about HappySignals' partnership with HCLTech as a game changer in employee experience management. He also covers the platform methodology that delivers value to customers and end-users. This episode also explores how forward-thinking enterprises are incorporating XLAs and offers guidance to IT and business leaders on transitioning towards XLAs.
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PRODUCT HIGHLIGHTS
ITXM? Platform in 2 minutes
Discover the exciting new enhancements we've made to our product. Experience its functionality through a quick and engaging demo.
Discover the latest new features added to HappySignals! You can now create monthly reports to share data easily, analyze response rates with more granularity, compare data to your organization’s baseline, quantify productivity gains, set objectives and targets systematically, and so much more.
How to Incorporate XLAs into Outsourcing Agreements?
While experience level agreements (XLAs) continue to be a hot topic, IT service leaders have been left with a lack of practical guidance on how to include them in their outsourcing agreements.
Join our Sami Kallio and Neil Keating from Bright Horse, on 5th September at 2:30 BST, as they provide practical recommendations and best practices to revolutionize your approach to XLAs.
Welcome to SPARK23!
Join us at Spark 23 by Service Desk Institute on 30-31 October in Birmingham and attend Sami Kallio’s session to understand how experience data and insights will improve your decision-making and business results.
Enter the code "HAPPYSIGNALSVIP" in the promo code box to redeem the 10% off.
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